Looking for Mt Eden Medical Centre in Auckland? This guide gives the practical patient route: call reception, use MyIndici, check opening hours, book face-to-face, phone or video consultations, understand fees, request repeat prescriptions, enrol as a new patient, find after-hours care, plan parking from Grange Road, and avoid confusing MEMC with nearby Mt Eden clinics.
This is an independent patient guide, not the official Mt Eden Medical Centre website. It is built for verified patient usefulness, clear next-step routing, mobile readability and entity clarity. It does not diagnose illness, provide treatment advice or guarantee appointment availability.
Emergency warning: In New Zealand, call 111 for life-threatening symptoms or ambulance, police or fire emergency help. If you are worried and not sure how serious the problem is, call Healthline 0800 611 116 for free health advice.
What should you do first for Mt Eden Medical Centre?
A patient searching for Mt Eden Medical Centre usually needs a next step, not just a profile. Start by choosing the safest route below. This helps you avoid waiting for a portal message when the issue needs a phone call, or travelling to the wrong Mt Eden practice.
Call 111. Do not wait for email, MyIndici messages, online booking, repeat requests or routine appointments.
Phone (09) 638 8718. Explain timing, severity and whether symptoms are worsening.
Phone the practice number for after-hours nurse advice, use Healthline, or check the listed urgent-care/virtual GP options.
Use MyIndici if you are registered, or phone reception if you are new, unsure, urgent or need a nurse appointment.
Mt Eden Medical Centre quick answer for Auckland patients
Mt Eden Medical Centre is a general practice at 457 Mt Eden Road, on the corner of Grange Road and Mt Eden Road in Auckland. The official contact page lists the phone number as (09) 638 8718, email memc@memc.co.nz, and fax (09) 630 1480.
The official contact page lists hours as Monday to Friday, 8.00am–5.45pm. Saturday and Sunday are closed, and the practice is closed during public holidays and over the Christmas/New Year period.
Online bookings are available only for registered patients. Mt Eden Medical Centre offers face-to-face consultations at the medical centre, phone consultations where the doctor rings you, and video consultations through the doctor’s virtual waiting room. Nurse bookings should be made by phone.
Mt Eden patient tools for appointments, repeats and visit planning
These tools do not diagnose, recommend treatment or decide whether a medicine is safe. They only help you choose a safer contact route: 111, Healthline, clinic phone, MyIndici, after-hours urgent care, CareHQ or routine preparation.
Tool 1: next-step finder
Choose your situation and timing. The result gives contact-route guidance only.
Your route will appear here
Select both fields. The tool will show contact-route guidance only.
- Emergency symptoms should go to 111.
- Same-day concerns are usually better handled by phone.
- Routine registered-patient tasks may suit MyIndici.
Tool 2: repeat prescription readiness checker
Use this before requesting a repeat so you do not leave medicine planning too late.
Prescription guidance will appear here
The official contact page says repeat prescriptions should use MyIndici, with an online form still available if required.
Tool 3: appointment preparation builder
Choose the appointment type. The checklist will help you ask reception the right question.
Your checklist will appear here
This helps reduce mistakes such as booking too short, using online booking for a nurse visit, forgetting new-patient ID, or arriving with respiratory symptoms without phoning first.
Opening hours, phone, email and access details
Mt Eden Medical Centre’s official contact page lists the telephone number as (09) 638 8718 and says the telephone is answered 24 hours. When the clinic is closed, the phone is answered by a registered nurse at the after-hours service, who can give advice about what to do.
The physical address is 457 Mt Eden Road, on the corner of Grange Road and Mt Eden Road. The official contact page notes that the parking entrance is off Grange Road. Healthpoint also says the main entrance is on Mt Eden Road, with parking behind the building accessed from Grange Road and a rear entrance with a ramp.
How to book a Mt Eden Medical Centre appointment
Mt Eden Medical Centre’s online booking page says registered patients can choose face-to-face, phone or video consultations. Online booking is only for registered patients. For nurse bookings, the official appointment information says patients should call.
The clinic also says doctors keep some spare appointments for urgent need, so if nothing seems available online and you really need to be seen soon, call reception. This is an important patient point: do not assume “no online slot” means “no help today.”
Check urgency first
Call 111 for emergency symptoms. Call the clinic for same-day concerns during opening hours. Use the after-hours nurse service, Healthline, White Cross Ascot or CareHQ when the clinic is closed, depending on seriousness.
Use online booking only when it fits
Online bookings are only for registered patients and are best for suitable routine doctor appointments. Phone if you are new, unsure, urgent, complex or need a nurse appointment.
Choose appointment type carefully
Face-to-face, phone and video consultations are public options. If symptoms include cough, sore throat, runny nose or temperature, the clinic says it is best to stay home and phone to book a COVID swab or phone/video consult.
Ask for longer time when needed
The standard appointment length is 15 minutes. You may request a longer appointment at an additional fee when booking.
Follow arrival instructions
The online booking page says to call on arrival and wait in your car or the garden waiting room. Confirm whether this still applies before your visit.
What to say when you call reception
Reception cannot diagnose you, but clear wording helps route your request. Do not hide urgency inside a vague “I need an appointment” message.
Same-day symptoms
“I feel unwell today. Symptoms started [time/day]. They are getting better/worse. Online booking shows nothing available. What should I do?”
Nurse booking
“I need a nurse appointment for immunisation / lab result question / nursing service. What time and fee applies?”
Respiratory symptoms
“I have cough / sore throat / runny nose / temperature. Should I book a phone or video consult, a swab, or another appointment type?”
Repeat prescription
“I need a repeat prescription. I have / do not have MyIndici. The medicine is stable / changed. I may / may not run out soon.”
New patient
“I want to enrol or book my first visit. What eligibility proof and ID should I bring, and how long will the first visit take?”
Longer appointment
“I have multiple concerns / a medical report / a well check / travel consultation. Should I request a longer appointment?”
MyIndici at Mt Eden Medical Centre
Mt Eden Medical Centre’s official contact page says the best way to contact doctors is through the MyIndici portal. If you do not yet have a MyIndici profile, the page says to call receptionists, who will help you get set up.
The same page says doctors do not usually provide medical advice via portal messages. In most cases, there will be a fee for written communication from a doctor, depending on the time involved. It also warns that attention to messages may be delayed because doctors prioritise seeing patients.
Use MyIndici for
- Registered-patient online doctor bookings.
- Repeat prescription requests when suitable.
- Messaging your GP when the issue is not urgent.
- Routine contact where delay is acceptable.
- Managing selected patient portal tasks.
Phone instead when
- You have urgent, same-day or worsening symptoms.
- You need a nurse booking.
- No online doctor appointment seems available but you need to be seen soon.
- You do not yet have MyIndici access.
- You need a prompt response or are unsure how serious the problem is.
Repeat prescriptions: MyIndici, online form and when to phone
Mt Eden Medical Centre’s contact page says repeat prescriptions should use MyIndici. It also says an online form for requesting repeat prescriptions is still available if required.
Repeat prescriptions are not the same as instant medicine approval. Use MyIndici for suitable routine repeat requests. Phone if the medicine is new, changed, urgent, causing symptoms, has run out, or if you are not sure whether review is due.
Use MyIndici when
- You are a registered Mt Eden Medical Centre patient.
- The medicine is a stable long-term repeat.
- Your request is not urgent.
- You can wait for normal processing.
- Your details and preferred pharmacy information are correct.
Phone instead when
- You may run out soon.
- The medicine has changed or caused symptoms.
- You need a new medicine, antibiotics or controlled medicine.
- You are casual, new or not known to the practice.
- You are unsure whether a GP review is needed.
Mt Eden Medical Centre fees patients ask about first
Mt Eden Medical Centre’s official fees page says consultation fees apply to face-to-face, video and telephone consultations. The fees listed are guidelines for standard 15-minute consultations. Extra charges may apply for materials, additional services, referrals, medical certificates, email correspondence or tests requested outside an appointment.
Confirm directly before booking because fees can change. This is especially important if you are casual, non-enrolled, enrolling for the first time, using ACC, have a Community Services Card, need a longer appointment, or need nurse procedures.
New patient and extra fee notes
- First visit for enrolling adult patients includes a preliminary nurse assessment before the doctor appointment, usually taking about 30 minutes.
- First visit fee is listed as $110 for adult patients without a Community Services Card and $39 for a CSC holder.
- Nurse procedure fees vary from $19 upwards, depending on service and materials.
- Pregnancy consultations are free for the first 12 weeks; non-pregnancy consultations still have the usual charge.
- Full payment is requested on the day of consultation.
Ask before booking
- Am I enrolled, casual, visitor, new or waiting for PHO funding confirmation?
- Does my Community Services Card apply?
- Is this face-to-face, phone, video, nurse, procedure, medical exam or travel consultation?
- Will a longer appointment or extra material charge apply?
- Are email, written communication, certificates or referral work charged separately?
New patients and enrolment at Mt Eden Medical Centre
The official new-patients page says Mt Eden Medical Centre welcomes new patients and recommends enrolment for continuity of care and subsidised consultations. It also says the practice can arrange transfer of medical notes from a previous GP.
For all new patients, the first visit involves extra time with a nurse first and then the doctor, taking about 30 minutes. To enrol for subsidised consultations, patients must provide proof of eligibility. The official page lists several valid forms of ID and advises patients to call reception on (09) 638 8718 if they have questions.
Before enrolling
- Ask whether enrolment is currently open for your situation.
- Prepare proof of eligibility.
- Prepare ID documents such as NZ passport or other accepted eligibility proof.
- Ask about transfer of notes from your previous GP.
- Ask about first-visit nurse assessment and fee.
Do not delay urgent care
- Enrolment is not an emergency route.
- Call 111 for emergencies.
- Use Healthline or urgent care after hours when worried.
- Ask reception what to do if you need care before enrolment is complete.
- Confirm whether you will be charged enrolled, casual or visitor rates.
After-hours care when Mt Eden Medical Centre is closed
Mt Eden Medical Centre’s official contact page says that when the clinic is closed, the telephone is answered by a registered nurse at the after-hours service. The nurse will give advice about what to do, and in an emergency you should call 111.
The official contact page also lists White Cross Accident & Urgent Medical – Ascot 24/7 as urgent after-hours care and CareHQ for after-hours virtual GP consultations. Healthpoint also says callers are transferred to an after-hours service and lists CareHQ as available from 7am–10pm, 7 days per week.
Call 111 for emergencies
Use 111 for severe injury, severe breathing difficulty, chest pain, stroke signs, collapse, serious bleeding, severe allergic reaction or any situation that feels immediately unsafe.
Use the practice number for nurse advice
When the clinic is closed, the practice phone is answered by a registered nurse at the after-hours service.
Use urgent care when physical assessment is needed
White Cross Ascot is listed publicly as the preferred urgent after-hours care option. Confirm current fees, location, opening status and wait times before travelling if safe.
Use CareHQ when virtual care fits
CareHQ is listed for after-hours virtual GP consultations. Confirm suitability, cost and availability before booking.
GP services, nurse services and patient support at Mt Eden Medical Centre
Mt Eden Medical Centre’s official services page describes broad general practice care, prevention and recall systems for routine checks such as smears, cholesterol blood tests and immunisations. It also says standard GP appointments are 15 minutes and that patients may request longer appointments for an additional fee.
The official service information also lists a special appointment process for new patients, Wellman/Wellwoman checks, children’s immunisations, a children’s waiting room, minor surgery, after-hours care, special medical examinations, disabled access, free Wi-Fi, travel consults, a podiatrist and a pharmacy across the road.
General GP care
Use for routine GP concerns, follow-up, illness, medication review and ongoing care. Phone if the issue is urgent or complex.
Children’s immunisations
The clinic says its nurses are specially trained for immunisations and that there is a child-friendly immunisation room.
Well checks
Wellman and Wellwoman checks may involve nurse time and a longer doctor appointment. The clinic advises arranging these by phone rather than online.
Minor surgery
The clinic says it has a dedicated operating theatre and can provide small surgical services such as mole removal.
Special medical exams
The clinic says it can conduct medical examinations and reports for insurance companies, employers and driving licences. Phone so enough time can be allowed.
Travel consultations
The clinic says it provides comprehensive travel advice and vaccinations. Start early and ask what appointment type, vaccines and fees apply.
Mt Eden Medical Centre vs Mt Eden Village Doctors and Mt Eden 575 Doctors
“Mt Eden Medical Centre” can be confused with other Mt Eden-area practices. This guide is for Mt Eden Medical Centre at 457 Mt Eden Road, with website memc.co.nz and phone (09) 638 8718.
It is not the same as Mt Eden Village Doctors or Mt Eden 575 Doctors. If your appointment reminder, invoice, patient portal or prescription request names a different practice, use that practice’s official contact details instead.
Mt Eden Medical Centre
Use this guide for MEMC at 457 Mt Eden Road, MyIndici, MEMC fees, MEMC enrolment and MEMC after-hours routing.
Nearby Mt Eden practices
Use their official websites and phone numbers if your doctor, portal or appointment belongs to a different Mt Eden practice.
Pharmacy or podiatry
Mt Eden Medical Centre lists a podiatrist onsite and pharmacy across the road. These may have separate booking, fee and contact routes.
Patient checklist for a smoother Mt Eden Medical Centre visit
Good preparation reduces repeat calls, missed appointments and billing surprises. This is especially important for new patients, MyIndici setup, respiratory symptoms, longer appointments, minor surgery, medical reports, travel consults and nurse bookings.
Before calling
- Write the main reason in one sentence.
- Note when symptoms started and whether they are worsening.
- Have medicine names, allergies and key conditions ready.
- Know whether you need GP, nurse, MyIndici, repeat prescription, enrolment, medical exam or travel help.
- Ask whether a standard, longer, phone or video appointment is best.
Before visiting
- Confirm appointment time and provider type.
- Bring ID, Community Services Card, medication list and relevant documents.
- Use the Grange Road entrance for rear parking.
- Ask about ramp access, disabled parking or assistance if needed.
- Phone first if you have cough, sore throat, runny nose or temperature.
Common mistakes that cause delays, wrong calls or extra costs
- Confusing MEMC with another Mt Eden clinic: this guide is for Mt Eden Medical Centre at 457 Mt Eden Road.
- Using online booking for nurse appointments: official appointment information says nurse bookings should be made by phone.
- Assuming no online slot means no urgent help: the clinic says doctors keep some spare appointments for urgent need, so call if you really need to be seen soon.
- Booking a 15-minute slot for a complex issue: longer appointments are available at additional fee when requested.
- Messaging for urgent problems: official information warns that doctor portal messages may be delayed and that prompt or urgent issues are best handled by phone or appointment.
- Arriving with respiratory symptoms without phoning: the clinic says people with cough, sore throat, runny nose or temperature should stay home and phone to book a COVID swab or phone/video consult.
- Forgetting new-patient eligibility proof: enrolment requires proof of eligibility and accepted ID documents.
- Using this guide as medical advice: this page is informational only and does not replace a qualified health professional.
Address, parking and map for Mt Eden Medical Centre
Mt Eden Medical Centre is located at 457 Mt Eden Road, Mt Eden, Auckland 1024, on the corner of Grange Road and Mt Eden Road. The parking entrance is off Grange Road. Healthpoint notes parking behind the building, rear ramp access, and a wheelchair available on request.
Related Auckland and New Zealand medical centre guides
If Mt Eden Medical Centre is not the right clinic for your location, enrolment status, appointment timing or after-hours need, these related guides may help you compare official contact routes. Always confirm directly with the clinic before travelling or booking.
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Find nearby clinicsMt Eden Medical Centre frequently asked questions
What is Mt Eden Medical Centre’s phone number?
Mt Eden Medical Centre’s listed phone number is (09) 638 8718. Use this for appointments, nurse bookings, same-day symptoms, MyIndici setup, enrolment questions, prescription uncertainty and after-hours nurse routing.
Where is Mt Eden Medical Centre located?
Mt Eden Medical Centre is located at 457 Mt Eden Road, Mt Eden, Auckland 1024, on the corner of Grange Road and Mt Eden Road. The parking entrance is off Grange Road.
What are Mt Eden Medical Centre opening hours?
The official contact page lists Monday to Friday 8.00am–5.45pm. Saturday and Sunday are closed. Public holidays and the Christmas/New Year period are also listed as closed.
Can I book Mt Eden Medical Centre appointments online?
Yes, but online bookings are only for registered patients. The official online booking page says patients can choose face-to-face, phone or video consultations. Nurse bookings should be made by phone.
Does Mt Eden Medical Centre use MyIndici?
Yes. The official contact page says the best way to contact doctors is via MyIndici and says reception can help patients get set up if they do not yet have a MyIndici profile.
How do repeat prescriptions work?
The official contact page says repeat prescriptions should use MyIndici. An online repeat prescription form is still available if required. Phone the clinic if the medicine request is urgent, changed, new or unclear.
Is Mt Eden Medical Centre accepting new patients?
The official new patient page says Mt Eden Medical Centre welcomes new patients and recommends enrolment for continuity of care and subsidised consultations. Confirm directly because eligibility and enrolment processes can change.
What should I do after hours?
For emergencies, call 111. When the clinic is closed, the practice phone is answered by a registered nurse at the after-hours service. Mt Eden Medical Centre also lists White Cross Ascot for urgent after-hours care and CareHQ for virtual GP consultations.
Is Mt Eden Medical Centre the same as Mt Eden Village Doctors?
No. This guide is for Mt Eden Medical Centre at 457 Mt Eden Road. Mt Eden Village Doctors and Mt Eden 575 Doctors are separate practices with their own contact details.
Is this the official Mt Eden Medical Centre website?
No. This is an independent patient information guide. For appointments, fees, clinical advice, prescriptions and urgent instructions, use the official clinic website or phone the practice directly.
Sources, accuracy note and independent-guide disclaimer
This page summarises public information from Mt Eden Medical Centre’s official website, Healthpoint, MyIndici and New Zealand health sources. It is written to improve patient usefulness, next-step clarity, mobile readability and entity clarity. Clinic information can change.
Independent guide: Medical Centre NZ is not Mt Eden Medical Centre. This page does not provide medical advice, diagnosis or treatment. Always confirm current appointment availability, fees, enrolment rules, holiday closures, prescription rules and urgent-care instructions directly with the clinic.
- Official Mt Eden Medical Centre website
- Official contact and hours page
- Official online booking page
- Official fees page
- Official new patients page
- Official services page
- Healthpoint listing for Mt Eden Medical Centre
- MyIndici patient portal
- Healthline — Health New Zealand
Last reviewed: 1 June 2026. Review again before publishing future edits, especially fees, enrolment status, MyIndici links, public-holiday closures, after-hours options, respiratory-visit instructions and parking notes.
Final recommendation
For routine GP care, phone Mt Eden Medical Centre on (09) 638 8718 or use MyIndici if you are registered. For nurse bookings, phone reception. For same-day symptoms, phone and explain the situation clearly. For after-hours uncertainty, use the after-hours nurse service, Healthline, White Cross Ascot or CareHQ depending on severity. For emergency symptoms in New Zealand, call 111 immediately.