Choose the Right Tui Medical Clinic Before You Book
Tui Medical has multiple clinics across Hamilton and Waikato, so the right phone number, opening hours, address and appointment route depend on the location you need.
Use this guide to compare GP hours, urgent care availability, online booking rules, enrolment, repeat prescriptions, fees and what to prepare before you call or book online.
Quick Answer
Tui Medical is a Hamilton/Waikato healthcare group with GP clinics, urgent care at selected sites, nurse clinics and partner services. The main contact number listed by Tui Medical is 0800 175 175, and the main email is info@tuimedical.co.nz.
- Use online booking for non-urgent standard 15-minute appointments only.
- Phone for medical reports, driving/diving medicals, police or employment medicals because Tui Medical says these need a double appointment.
- Use urgent care at Te Rapa or Rototuna for one-off acute problems that are not serious enough for hospital.
- For emergencies, call 111. For health advice, call Healthline on 0800 611 116.
I Want To…
Pick the task first. Tui Medical has different clinic hours, fees and services by location, so starting with the right action saves time.
Tui Medical Locations, Hours and Phone Numbers
Tui Medical’s official locations page lists seven clinics. Some are GP-only clinics, while Te Rapa and Rototuna also list urgent care services.
| Clinic | GP hours | Urgent care | Phone | Address |
|---|---|---|---|---|
| Rototuna | Mon–Fri, 8am–5pm | Mon–Sun, 7am–10pm | (07) 852 5377 | Corner Horsham Downs Road and Thomas Road, Rototuna Shopping Centre, Hamilton 3210 |
| Te Rapa | Mon–Fri, 8am–5pm | Open 24/7 | (07) 849 4181 | 26 Bryant Road, Te Rapa, Hamilton 3200 |
| Parkwood | Mon–Fri, 8:30am–5pm | Not listed as urgent care | (07) 903 0055 | 6 Gordonton Road, Huntington, Hamilton 3281 |
| Huntly | Mon–Fri, 9am–12pm and 1pm–4pm | Not listed as urgent care | (07) 828 9503 | 183 Main Street, Huntly 3700 |
| Davies Corner | Mon–Fri, 8:30am–4:30pm | Not listed as urgent care | (07) 855 5370 | 31 Hukanui Road, Chartwell, Hamilton 3210 |
| Central | Mon–Fri, 9am–5pm | Drop-in clinic listed; check current rules | (07) 849 2767 | 856 Victoria Street, Central, Hamilton 3210 |
| Borman | Mon–Fri, 9am–4:30pm | Not listed as urgent care | 0800 175 175 | 1/60 Hare Puke Drive, Flagstaff, Hamilton 3210 |
How to Book a Tui Medical Appointment
Tui Medical’s booking page says online booking is for non-urgent standard 15-minute appointments. Anything that needs more time or special documentation should be booked by phone.
| Patient need | Best action | Why this matters |
|---|---|---|
| Non-urgent standard GP visit | Book online at your selected clinic | This matches Tui Medical’s standard 15-minute online booking rule. |
| Medical report | Phone 0800 175 175 | Tui Medical says medical reports need a double appointment. |
| Driving or diving medical | Phone to book | These are not normal short online bookings. |
| Police or employment medical | Phone to book a double appointment | Forms and assessments can need more time and preparation. |
| Urgent injury or acute illness | Use urgent care or call for advice | Urgent care is drop-in and triaged, not a normal scheduled GP visit. |
| Several issues in one visit | Phone and ask about extra time | A standard appointment may not be enough for multiple problems. |
Pick your clinic
Choose the location first because hours, services and fees differ.
Check the appointment type
Use online booking only for a standard, non-urgent 15-minute visit.
Phone for special requests
Reports, driving medicals, diving medicals, police and employment medicals need a double appointment.
Confirm costs and prep
Ask about fees, forms, medical records, payment and what to bring.
“Kia ora, I’d like to book at the ____ clinic. My appointment is for ____. Is this suitable for a standard 15-minute booking, or do I need a double appointment? What should I bring and what fee should I expect?”
Enrolment and First Visit Rules
Tui Medical currently promotes enrolment across its clinics. The enrolment page also says newly registered patients need a face-to-face appointment on their first visit.
Before you enrol
- Choose the clinic you are most likely to use.
- Check whether that clinic is suitable for your suburb, transport and work hours.
- Have identity and eligibility information ready.
- Read privacy and health-information use notes before submitting forms.
- Expect the first appointment to be face-to-face.
Ask before transferring care
- Which clinic will be your regular enrolled practice?
- Can your whānau enrol at the same clinic?
- What is the first appointment cost?
- How are records transferred from your previous GP?
- Can you book online before enrolment is fully processed?
Urgent Care: When to Use Te Rapa or Rototuna
Tui Medical says urgent care is available on a drop-in basis for enrolled and casual patients. It is designed for one-off acute issues that need prompt attention but are not serious enough for a hospital emergency department.
Urgent care locations
| Clinic | Urgent care hours | Phone | Address |
|---|---|---|---|
| Te Rapa | 24/7 | (07) 849 4181 | 26 Bryant Road, Te Rapa, Hamilton |
| Rototuna | Mon–Sun, 7am–10pm | (07) 852 5377 or 0800 175 175 | Horsham Downs Road and Thomas Road, Rototuna North, Hamilton |
- On arrival, a nurse triages patients to prioritise care.
- Patients may not be seen in order of arrival.
- Urgent care can manage acute injuries and illnesses such as sprains, wounds and suspected fractures.
- Urgent care is not the right route for repeat prescriptions, WINZ certificates, medical forms or non-urgent GP matters.
GP, Nurse and Specialist Services
Tui Medical is more than one GP clinic. Its official site lists GP care across locations, urgent care at selected clinics, nurse clinics and partner or specialty services.
Book GP care for
- General medical concerns
- Long-term condition management
- Medication reviews
- Health checks
- Follow-up after urgent care or hospital
Ask for nurse or specialty clinics for
- Vaccinations and injections
- Cervical screening or smears
- Dressings and ECGs
- B4 School checks where available
- Driving medicals at the correct clinic/time
Check partner services for
- Tui Pharmacy
- Tui Dental
- Tui Allied Health
- Tolbecs Ear Clinic
- Concussion, fracture, women’s health and skin/minor surgery clinics
Repeat Prescriptions and Results
Tui Medical says repeat prescriptions are for enrolled patients who are on regular medicines. Every patient needs to be seen at least once a year, and prescription processing can take up to four working days.
Before requesting a repeat
- Request it before your medicine runs out.
- Provide the medicine name, strength and dose.
- Confirm your preferred pharmacy.
- State if anything has changed.
- Be prepared for a review if you are due.
Why it may not be automatic
- Your yearly review may be due.
- Monitoring tests may be needed.
- Your regular GP may be away.
- You may only receive a shorter supply.
- Your symptoms or medicine may have changed.
Results follow-up
- Ask how results will be communicated.
- Ask when to follow up if you hear nothing.
- Ask whether a GP appointment is required.
- Ask what symptoms mean you should seek help sooner.
Fees, Payment and Documents
Tui Medical publishes fees by clinic, and the amount can change depending on registration, Community Services Card or High User Health Card status, age, casual status, ACC, appointment type and extra services.
| Before you book | Ask this question |
|---|---|
| Standard GP appointment | What is the fee for my age, enrolled clinic and card status? |
| Casual visit | Is a casual appointment available, and what casual fee applies? |
| ACC injury care | Is this covered by ACC, and is there still a surcharge? |
| Forms or certificates | Does this need a double appointment, and what is the form fee? |
| Minor surgery or procedure | Are consultation, consumables, lab costs and follow-up charged separately? |
| Missed appointment risk | What cancellation notice is required, and what non-attendance fee applies? |
| Payment | Is payment required on the day, and are account/admin fees added if unpaid? |
Checklist Before Leaving Home
Use this checklist whether you are going to a GP appointment, urgent care or a special assessment.
For GP appointments
- Confirm the clinic name, address and appointment time.
- Bring ID, Community Services Card or High User Health Card if relevant.
- Bring current medicines or a pharmacy list.
- Bring forms, employment paperwork or driving/diving medical documents.
- Prepare a short list of symptoms and questions.
- Ask ahead if mobility access or interpreter help is needed.
For urgent care
- Use Te Rapa or Rototuna urgent care, not a GP-only clinic.
- Bring medication and allergy information.
- Expect triage; you may not be seen in arrival order.
- Bring ACC details if the issue is injury-related.
- Do not use urgent care for routine repeats, WINZ forms or non-urgent paperwork.
- Call 111 if symptoms are life-threatening.
Common Tui Medical Booking Mistakes
These issues can lead to delay, rebooking or a failed visit.
Choosing the wrong clinic.
Hours, services, fees and urgent care availability differ by location.
Using online booking for a special medical.
Driving, diving, police, employment and medical reports need phone booking for a double appointment.
Going to a GP clinic for urgent care.
Urgent care is listed at Te Rapa and Rototuna, not every Tui Medical location.
Expecting urgent care to handle routine paperwork.
Tui Medical says forms, WINZ certificates and repeats should be handled through GP appointments.
Requesting medicine too late.
Repeat prescriptions can take up to four working days and may need a review.
Using an old Central address.
The Central clinic page says the clinic moved from 960 Victoria Street to 856 Victoria Street.
Ignoring cancellation rules.
Published clinic fee pages mention cancellation notice and non-attendance charges.
Confusing Tui Medical with The Doctors Tui.
The Doctors Tui is a different Whangārei practice, not the Tui Medical Waikato clinic group.
Official Links for Final Action
Use these after choosing the exact task. Do not rely only on old search snippets for healthcare hours, fees or addresses.
Use for current announcements, clinic services and main contact details.
Open Tui MedicalUse for clinic addresses, phone numbers and opening hours.
Verify locationsUse only for non-urgent standard 15-minute appointments.
Book onlineUse for the official enrolment form, eligibility links and first-visit note.
Enrol with Tui MedicalUse for drop-in urgent care rules, triage notes and Healthline information.
Check urgent careUse when you are unsure whether to wait, book a GP visit, use urgent care or call 111.
Read Healthline guidanceThis is an independent patient guide. It is not Tui Medical and does not provide diagnosis, treatment or personalised medical advice.
Tui Medical Centre FAQs
What is Tui Medical’s main phone number?
Tui Medical lists 0800 175 175 as its main contact number. Individual clinics also publish direct phone numbers, so check the location table if you want a specific clinic.
Where are Tui Medical clinics located?
Tui Medical lists clinics at Rototuna, Te Rapa, Parkwood, Huntly, Davies Corner, Central and Borman, with locations across Hamilton and Waikato.
Can I book a Tui Medical appointment online?
Yes. Tui Medical says online booking is for non-urgent standard 15-minute appointments. Phone for medical reports, driving or diving medicals, police medicals and employment medicals because these need a double appointment.
Does Tui Medical accept new patients?
Tui Medical currently promotes enrolment across its clinics. Its enrolment page also says all newly registered patients need a face-to-face appointment on their first visit.
Which Tui Medical clinics offer urgent care?
Tui Medical lists urgent care at Te Rapa and Rototuna. Te Rapa is listed as open 24/7 for urgent care, while Rototuna is listed as open 7am to 10pm daily for urgent care.
Do I need an appointment for Tui Medical urgent care?
No. Tui Medical says urgent care is available on a drop-in basis for enrolled and casual patients, and a nurse triages patients on arrival.
Can urgent care help with repeat prescriptions or forms?
Tui Medical says urgent care is for one-off acute issues. Repeat prescriptions, WINZ certificates, medical forms and non-urgent matters should be booked with your GP for continuity of care.
How long do repeat prescriptions take at Tui Medical?
Tui Medical says repeat prescriptions can take up to four working days to process and that every patient needs to be seen at least once a year.
How much does a Tui Medical appointment cost?
Fees vary by clinic, age, enrolled or casual status, Community Services Card or High User Health Card status, ACC, appointment type and extra services. Check the specific clinic fee page before booking.
Is Tui Medical the same as The Doctors Tui?
No. This guide covers the Tui Medical Hamilton and Waikato clinic group. The Doctors Tui is a separate practice in Maunu, Whangārei.
Final Patient Check
For routine GP care, choose your Tui Medical clinic first, then use online booking only if the appointment is non-urgent and suitable for a standard 15-minute slot. Phone 0800 175 175 when the appointment type, fee, clinic location or preparation is unclear.
For urgent acute problems, use Te Rapa or Rototuna urgent care when appropriate. For life-threatening symptoms call 111, and for free health advice call Healthline on 0800 611 116.