Choose the Right Appointment Before You Travel
Check Naenae Medical Centre’s phone number, weekday hours, Vensa booking, consultation fees, prescription rules, closed enrolment and current Lower Hutt after-hours location.
Use Vensa for suitable routine tasks. Phone reception when symptoms are worsening, same-day help may be needed, you require a nurse or procedure, or several concerns need extra appointment time.
Quick Answer
Naenae Medical Centre is at 39 Treadwell Street, Naenae, Lower Hutt 5011. Normal opening hours are Monday to Friday from 8am to 5pm.
- Phone 04 567 1066 for appointments, same-day concerns, nurse services, fees and portal assistance.
- Selected doctors may have appointments before 8am on particular days.
- Vensa is the current published online booking and repeat-prescription portal.
- New-patient enrolment is closed, with a waitlist and no published timeframe.
- The current Hutt Valley Urgent Care address is Level 1, 2 Connolly Street.
Call 111. Do not wait for a portal message, routine appointment, prescription request or the clinic to reopen.
Opening Hours, Phone, Email and Accessibility
The clinic website and its clinic-reviewed Healthpoint listing agree on the main contact details and normal weekday hours.
- Phone
- 04 567 1066
- naenaemc@naenaemc.com
- Address
- 39 Treadwell Street, Naenae, Lower Hutt 5011
- Monday–Friday
- 8am–5pm
- Early appointments
- Some doctors offer appointments before 8am on selected days
- Weekends
- Closed
- Healthlink EDI
- naenaemc
- Accessibility
- Wheelchair access, accessible toilet and mobility parking are listed
How to Book the Correct GP, Nurse or Procedure Appointment
Vensa is suitable for selected routine tasks for enrolled patients. Phone reception when the matter is urgent, complex, procedure-related or difficult to categorise.
| What you need | Best first action | What to explain |
|---|---|---|
| Routine GP consultation | Vensa or phone | Main concern, preferred doctor and whether more than one issue needs discussion. |
| New or worsening symptoms today | Phone reception | When symptoms began, what changed and why waiting may not be safe. |
| Nurse service | Phone reception | The exact task: dressing, injection, ECG, cervical screening, blood pressure or infusion. |
| Several or complex concerns | Request a longer consultation | How many issues need discussion and which concern is the priority. |
| Skin procedure or minor surgery | Phone reception | The proposed procedure and whether a GP has already assessed the problem. |
| Driving, employment, WINZ or ACC form | Phone reception | The exact form, deadline and whether an examination is required. |
| Telephone, email or video consultation | Ask reception | Why remote care may be suitable and the best contact details. |
| Critical emergency | Call 111 | Do not delay emergency help while contacting the clinic. |
15-minute and 20-minute consultations
The clinic’s Terms PDF says appointments may be scheduled for 15 or 20 minutes. Explain the number and complexity of concerns while booking so enough time is reserved and the correct charge can be confirmed.
Choose the main issue
Identify what matters most and whether it is worsening.
Select Vensa or phone
Use Vensa for routine care and phone for urgent or unclear needs.
Prepare details
Have symptoms, medicines, forms and preferred clinician ready.
Confirm the booking
Check appointment length, fee, preparation and arrival time.
“Kia ora, my main concern is ____. It started ____, and it is getting better / staying the same / getting worse. Do I need a routine appointment, longer consultation, nurse visit or same-day assessment?”
Have ready when booking
- Name and date of birth.
- Main reason for the appointment.
- When symptoms began.
- Current medicines and doses.
- Preferred doctor where relevant.
- Interpreter, mobility or support-person needs.
Bring to the appointment
- Community Services Card where relevant.
- Medicine or pharmacy list.
- Specialist or hospital letters.
- Forms requiring completion.
- Priority questions or symptom notes.
- A suitable payment method.
Vensa Is the Current Patient Portal
The clinic’s portal page, Terms PDF and Healthpoint listing all direct patients to Vensa. An older opening-hours sentence still mentions Manage My Health, so use Vensa unless reception provides different instructions.
Who can book online?
The Vensa profile says online appointments and repeat requests are available to enrolled patients.
What can patients access?
The clinic lists appointments, consultation notes, repeat prescriptions, results and secure doctor communication.
When should you phone?
Phone when symptoms are urgent, worsening, medicine has changed or the correct task is unclear.
New-Patient Enrolment Is Closed
The clinic website and Healthpoint both say Naenae Medical Centre is not currently accepting new patients.
Registration status
General new-patient enrolment is closed.
Waitlist status
A waitlist exists, but the clinic does not publish an expected waiting time.
How to ask
Email the clinic for current waitlist information and avoid sending an old enrolment form unless requested.
Finding another Lower Hutt general practice
Use Healthpoint’s Hutt GP directory to identify nearby practices. Contact each clinic directly because enrolment status, catchment and casual-patient availability can change.
Current GP, Nurse, Prescription and Procedure Fees
The clinic’s live fee table and Healthpoint publish the same enrolled GP consultation charges.
| Age | Standard enrolled fee | CSC fee | ACC fee listed |
|---|---|---|---|
| Under 14 | Free | Free | Free |
| 14–17 | $46 | $13.50 | $46 |
| 18–24 | $56.50 | $20 | $56.50 |
| 25–64 | $67 | $20 | $67 |
| 65+ | $51.50 | $20 | $51.50 |
Common nurse and prescription fees
| Service | Standard fee | CSC fee |
|---|---|---|
| General nurse consultation | $30 | $19.50 |
| Blood-pressure check | $30 | $19.50 |
| Blood-pressure series | $40 | $19.50 |
| Cervical screening | $30 | $19.50 |
| Small dressing | $30 | $19.50 |
| Large dressing | $40 | $19.50 |
| ECG | $55 | $19.50 |
| Standard prescription | $25 | $20 |
| Urgent prescription | $30 | $25 |
| Iron infusion or Aclasta | $150 | Subject to criteria |
Published minor surgery and medical fees
| Service | Published price |
|---|---|
| Punch biopsy | $80 |
| Punch biopsy with suture | $90 |
| Shave biopsy | $100 |
| Toenail resection | $200 |
| Small minor excision | $300 |
| Large minor excision | $400 |
| Joint injection | $80 |
| Private driving medical | $90 |
| Commercial driving medical | From $200 |
| Employment medical form | From $180 |
| Other medical examination | $150 per half-hour, prepaid |
Terms PDF: Payments, Results and Missed Appointments
The official Terms and Conditions PDF adds practical rules not clearly explained in a standard directory listing.
Payment and debt
- Payment is expected on the consultation day.
- Discuss hardship and a payment plan before the consultation.
- Unpaid accounts may be referred to debt collection.
- The practice may require payment before another appointment.
Results and forms
- The clinic says it contacts patients when results are abnormal.
- Results may also be available through Vensa.
- WINZ, ACC, driving and medical-alarm forms may require an appointment.
- Forms become part of the clinical record.
Missed appointments
- A full consultation fee may apply for non-attendance.
- The fee page lists a $20 DNA fee for CSC holders and children under 14.
- Give 24 hours’ cancellation notice whenever possible.
- Keep contact details current.
Repeat Prescriptions and 12-Month Medicine Rules
Routine repeat prescriptions are available only to registered patients and require at least 48 hours or two working days.
Submit complete details
Give the exact medicine, strength, dose, quantity, doctor and receiving pharmacy.
Allow processing time
Request regular medicine before the existing supply runs out.
Expect safety checks
A consultation, blood test, ECG, blood-pressure check or medicine review may be required.
Why a repeat may not be issued immediately
- The annual clinical review is overdue.
- Required monitoring tests have not been completed.
- A hospital or specialist recently changed the medicine.
- A repeat may already be waiting at the pharmacy.
- A controlled medicine is being requested too early.
- The dose was changed without clinical approval.
- An earlier prescription fee remains unpaid.
“My full name and date of birth are ____. I need [medicine, strength and quantity]. Please send it to [pharmacy]. I have approximately ____ days remaining.”
Who may qualify for a 12-month prescription?
From February 2026, some patients with stable long-term conditions may receive prescriptions covering six or twelve months. The clinician decides whether this is safe.
- An annual in-person review with a doctor who knows the patient is required.
- Required blood tests should be completed before that review.
- Pharmacies usually dispense no more than three months at a time.
- All repeat supplies must be collected from the same pharmacy.
- Controlled medicines remain excluded.
- Unstable health, recent dose changes, pregnancy or monitoring needs may make a patient unsuitable.
- The clinic says people under 18 or over 65 are generally unsuitable, although exceptions may apply.
Blood Tests and Test-Result Follow-Up
The clinic lists Wellington SCL at the medical centre from 8am to 9:15am on clinic days. Bring the laboratory request form and hand it to reception.
Before the blood test
- Check that a clinician has requested the test.
- Confirm whether fasting is required.
- Ask whether regular medicines should be taken normally.
- Bring the laboratory form.
- Arrive within the published morning collection window.
After the test
- Ask when the result is expected.
- Check Vensa where portal access is active.
- Read any clinician comment attached to the result.
- Follow requested treatment or booking instructions.
- Contact the clinic if the result is missing or symptoms continue.
Doctors and the Wider Clinical Team
The clinic describes itself as a teaching practice, so patients may also meet a fully qualified GP registrar completing specialist general-practice training.
GP, Nurse, Screening and Procedure Services
The clinic and Healthpoint list general medicine, long-term condition support, immunisation, sexual health, screening, minor surgery and wellbeing services.
General practice and medication reviews
Services include adult and child care, medicine reviews, long-term condition management, referrals and digital consultations.
- Request more time for multiple concerns.
- Bring medicine details and specialist correspondence.
Nurse appointments, ECG and wound care
Nurse services include dressings, injections, blood-pressure checks, ECG, cervical screening and selected infusions.
- State the exact service when booking.
- Confirm material, medicine and equipment costs.
Childhood, adult, pregnancy and flu vaccination
The practice lists routine childhood and adult immunisation, pregnancy vaccines and seasonal flu vaccination.
- Confirm eligibility, stock and private cost.
- The 2026 clinic notice allows patients to phone or walk in for flu vaccination.
Cervical screening, contraception and sexual health
Services include cervical HPV screening, pregnancy testing, contraception, STI care, menopause support and LARC procedures.
- Ask whether self-collected HPV screening is suitable.
- Phone for IUD or Jadelle insertion and removal.
Liquid nitrogen, biopsies and minor surgery
The clinic publishes fees for biopsies, excisions, toenail surgery, joint injections and liquid-nitrogen treatment.
- A GP assessment may be required first.
- Ask about laboratory and follow-up charges.
Mental wellbeing and health coaching
The team includes a Health Improvement Practitioner and Health Coach offering practical support alongside doctors and nurses.
- Ask reception which provider is appropriate.
- Prepare one practical health or wellbeing goal.
ADHD referral rather than clinic assessment
The clinic states that it does not provide in-practice adult ADHD assessments.
- A GP can discuss symptoms and make an onward psychiatric referral.
- A GP appointment is required for the referral route.
2026 Health Information Privacy and AI Statement
The four-page privacy statement took account of legal changes effective from 1 May 2026. It explains information access, corrections, shared records and AI-supported clinical administration.
Your information rights
- You can request access to your health record.
- You can ask for inaccurate information to be corrected.
- The clinic may confirm identity before releasing records.
- A repeated copy request within 12 months may incur an administration fee.
Shared health records
- Relevant information may be shared with professionals involved in care.
- The practice contributes to an approved electronic shared record.
- Patients can ask to limit or exclude some information.
- Opting out can reduce information available in urgent care.
AI-supported tools
- AI may assist with transcription or note summaries.
- AI does not make decisions about care.
- A clinician reviews the output before it enters the record.
- Patients can ask that AI not be used during their consultation.
After-Hours Care in Lower Hutt
Choose between virtual care, free telephone advice, walk-in urgent care and emergency services according to the situation.
Hutt Valley Urgent Care
- Current address
- Level 1, Verve on Connolly, 2 Connolly Street, Lower Hutt
- Phone
- 04 567 5345
- Own-site hours
- 8am–10pm every day, including public holidays
- Booking
- Walk-in; appointments are not taken
- Order of care
- Patients are triaged and seen by clinical priority
- X-ray
- The urgent-care clinic says it does not have on-site X-ray
Practice Plus and Healthline
Practice Plus offers same-day virtual appointments. The clinic’s page lists weekday evening and weekend/public-holiday access, while Practice Plus now advertises appointments from 8:30am seven days a week. Check the live booking screen for current slots and fees.
Virtual care may suit advice, selected prescriptions and certificates. It is not suitable when a physical examination, wound treatment, X-ray or emergency response is required.
Healthline provides free 24-hour advice on 0800 611 116.
Feedback, Complaints and Response Timeframes
The clinic accepts written complaints addressed to the Practice Manager and also provides independent advocacy contacts.
Submit details
Include what happened, relevant dates, people involved and the outcome requested.
Keep records
Save the email, attachments, dates and any response from the practice.
Seek independent help
The Health and Disability Commissioner’s Advocacy Service can help patients understand their rights.
Map, Mobility Access and Arrival Checklist
Use the exact Treadwell Street address. Healthpoint lists wheelchair access, an accessible toilet and a mobility parking space.
Common Booking and Failed-Visit Mistakes
Using an old Manage My Health link.
The current published portal is Vensa.
Assuming new-patient registration is open.
The clinic currently has an indefinite waitlist.
Booking too little time.
Request a longer consultation for several or complex concerns.
Giving minimal cancellation notice.
Give 24 hours whenever possible.
Requesting medicine after it runs out.
Routine repeats require at least two working days.
Going to 729 High Street for urgent care.
The current address is 2 Connolly Street.
Assuming virtual care costs less.
Standard clinic fees apply to remote consultations.
Ignoring a missing result.
Check Vensa or contact the clinic.
Arriving for a procedure without confirming it.
Assessment, preparation and separate charges may apply.
Waiting during an emergency.
Call 111 immediately.
Official Sources for Final Verification
Use each source for the specific action described. Fees, doctors, portal access, service availability and urgent-care hours can change.
Opening hours, enrolment, services, prescriptions and clinic updates.
Open the clinic websiteClinic-reviewed doctors, hours, fees, booking and accessibility.
Verify Healthpoint detailsGP, CSC, ACC, nursing, prescription and procedure charges.
Check current feesAppointment length, cancellation, payment, results and portal rules.
Open the Terms PDFRecord access, corrections, shared records and AI-supported tools.
Open the privacy statementCurrent address, live opening information and walk-in instructions.
Check urgent-care statusOfficial clinic pages, linked PDFs and current health-service listings were reviewed in July 2026. Medical Centre NZ is an independent guide and is not Naenae Medical Centre.
Naenae Medical Centre FAQs
What are Naenae Medical Centre’s opening hours?
Naenae Medical Centre is normally open Monday to Friday from 8am to 5pm. Selected doctors may have appointments before 8am on certain days. The clinic is closed on weekends and listed public holidays.
What is Naenae Medical Centre’s phone number and address?
The phone number is 04 567 1066. The clinic is at 39 Treadwell Street, Naenae, Lower Hutt 5011.
Can I book a Naenae Medical Centre appointment online?
Yes. Enrolled patients can use Vensa for suitable routine appointments. Phone reception for urgent concerns, nurse services, procedures or longer consultations.
Is Naenae Medical Centre accepting new patients?
No. The clinic currently says new-patient enrolment is closed. It has a waitlist with no published timeframe, and patients can email the clinic for current information.
How much does a GP appointment cost?
Current published enrolled fees are free for children under 14, $46 for ages 14–17, $56.50 for ages 18–24, $67 for ages 25–64 and $51.50 for patients aged 65 and over. Confirm the fee before booking.
How long does a repeat prescription take?
The clinic asks patients to allow at least 48 hours or two working days. A consultation or monitoring test may be required before approval.
Which patient portal does Naenae Medical Centre use?
The current published portal is Vensa. An older clinic sentence still mentions Manage My Health, but the portal page, Terms PDF and Healthpoint direct patients to Vensa.
Where should I go when Naenae Medical Centre is closed?
Use Practice Plus for suitable virtual care, call Healthline on 0800 611 116 for advice, or attend Hutt Valley Urgent Care at Level 1, 2 Connolly Street. Call 111 for a critical emergency.
What time is the on-site laboratory service?
The clinic lists Wellington SCL at the medical centre from 8am to 9:15am on clinic days. Bring the laboratory request form and confirm any fasting instructions.
Does Naenae Medical Centre have wheelchair access?
Yes. Healthpoint lists wheelchair access, a wheelchair-accessible toilet and a mobility parking space.
Final Patient Check
For routine care, use Vensa or phone Naenae Medical Centre on 04 567 1066. Phone instead of relying on a portal message when symptoms are worsening, same-day assessment may be required or the correct appointment type is unclear.
When the clinic is closed, use Practice Plus for suitable virtual care, Healthline for advice or Hutt Valley Urgent Care for walk-in assessment. Call 111 for a critical or life-threatening emergency.