Get the Right Appointment Without a Wasted Visit
Check St Albans Medical Centre’s current opening hours, phone number, MyIndici booking route, enrolment rules, consultation fees and prescription process before travelling.
Routine enrolled-patient care may suit MyIndici. Phone reception for same-day concerns, nurse appointments, procedures, respiratory symptoms or anything that needs triage.
Quick Answer
St Albans Medical Centre is an independently owned general practice at 250 Springfield Road, Christchurch. The practice is open Monday to Thursday from 8:00am–5:30pm and Friday from 8:00am–5:00pm.
- Phone 03 355 9119 for appointments, triage, nurse bookings, fees and enrolment questions.
- Use MyIndici for suitable routine bookings, repeat prescriptions and secure portal tasks.
- New enrolments are restricted to available capacity and priority groups.
- Standard prescriptions require two business days; urgent scripts cost more.
- Call 111 for an emergency or use Healthline and Pegasus 24 Hour Surgery after hours.
I Want To…
Choose the task closest to what you need. Each route leads to practical instructions and the official action link.
Phone, Address and Opening Hours
Use the main phone for appointments, same-day triage, prescription uncertainty, fees and enrolment. Email is listed for non-urgent administration only.
- Main phone
- 03 355 9119
- reception@stalbansmc.co.nz for non-urgent enquiries
- Fax
- 03 355 2162
- Healthlink EDI
- stalbans
- Street address
- 250 Springfield Road, St Albans, Christchurch 8014
- Location detail
- Corner of St Albans Street and Springfield Road
- Monday–Thursday
- 8:00am–5:30pm
- Friday
- 8:00am–5:00pm
- Weekends
- Closed
- Public holidays
- Closed; confirm special holiday arrangements before travelling
- After-hours phone
- The clinic says its main number links callers to free nurse advice after hours.
How to Book the Correct Appointment
The clinic accepts phone and MyIndici appointment requests and continues to triage consultation requests. The appointment offered may differ from the one initially requested.
| What you need | Best first action | What to mention |
|---|---|---|
| Routine GP consultation | MyIndici or phone | Main issue, preferred doctor and suitable times. |
| New or worsening symptoms today | Phone reception | When symptoms began, severity and whether they are worsening. |
| Nurse appointment or vaccine | Phone reception | Vaccine type, eligibility, previous doses and travel timing. |
| Procedure, IUD, Jadelle or minor surgery | Phone reception | Requested procedure and whether an initial assessment has occurred. |
| Several health concerns | Ask for a double appointment | Prioritised list of concerns and whether forms are also required. |
| Phone or video appointment | MyIndici or reception | Whether examination, testing or documentation may be needed. |
| Respiratory symptoms | Phone before entering | Cough, runny nose, flu-like symptoms or recent COVID contact. |
Identify the task
Decide whether it is routine, urgent, nursing-related, administrative or procedural.
Choose phone or portal
Use MyIndici for suitable routine tasks and phone when the route is unclear.
Prepare information
Have symptoms, medicine, preferred clinician and accessibility needs ready.
Confirm practical details
Ask about duration, fee, preparation, documents and arrival instructions.
“Kia ora, my main concern is ____. It began ____, and it is improving / unchanged / worsening. Should I book a routine GP appointment, same-day triage, nurse visit, telehealth appointment or double consultation?”
Have ready when booking
- Full name and date of birth.
- Main reason for the appointment.
- Symptom timing and changes.
- Current medicines and doses.
- Preferred clinician, if relevant.
- Interpreter or mobility requirements.
Bring to the appointment
- Community Services Card when applicable.
- Medicine and pharmacy details.
- Hospital or specialist letters.
- Forms requiring completion.
- Symptom notes and questions.
- A suitable payment method.
How to activate MyIndici
The clinic asks patients to email reception using a personal, non-shared email address to register. MyIndici now requires multifactor authentication, so ensure you can access the email address and device used for verification.
Restricted New-Patient Enrolment
St Albans Medical Centre currently accepts some new enrolments based on priority and available capacity. It does not advertise unrestricted enrolment.
Check your address
Confirm whether you live within the immediate practice area.
Explain your GP status
State whether you recently arrived and currently have no Christchurch GP.
Ask about capacity
Meeting the priority criteria does not guarantee acceptance.
Prepare documents
Ask what identity, eligibility and record-transfer information is needed.
“I live at ____, and I am newly arrived in Christchurch / currently without a local GP. Can the practice consider my enrolment, and which documents should I prepare?”
2026 GP Fees Explained
The official fee PDF is dated 5 January 2026. Fees may change, and treatment, materials, pathology or other services may be charged separately.
| 15-minute consultation | Enrolled | Casual |
|---|---|---|
| Child aged 0–13 | Free | $144 |
| Age 14–17 with CSC | $13.50 | $144 |
| Age 14–17 without CSC | $58 | $156 |
| Adult 18+ with CSC | $20 | $144 |
| Adult 18+ without CSC | $75 | $168 |
| Booked double consultation | $150 | $336 |
ACC, travel and nurse fees
| Service | Current official fee | Before booking |
|---|---|---|
| Enrolled ACC consultation | Free to $75 depending on age and CSC | Confirm whether ACC accepts the claim and whether equipment or treatment costs extra. |
| Casual ACC consultation | $73–$168 | Ask which casual rate applies to the patient’s age and CSC status. |
| Non-New Zealand resident consultation | $165 | Ask whether evidence of eligibility could change the rate. |
| Travel consultation | Enrolled $105; casual $190 | Vaccines and medicines may be additional. |
| Nurse-only consultation | $24–$40 | Confirm whether materials, dressings, testing or vaccines cost extra. |
| Email response or consultation | $24–$40 | Ask whether the request needs a GP appointment instead. |
Common extra-service charges
| Additional service | Official fee |
|---|---|
| Blood pressure or blood test | $25–$40 |
| Cervical screening by doctor | $97 |
| Cervical screening by nurse | $44–$68 |
| Injection including B12 | $27 |
| Iron infusion | Enrolled $226; casual referral $257 |
| Liquid nitrogen — three or fewer lesions | $40 |
| Liquid nitrogen — four or more lesions | $60 |
| Full medical | $195 |
| Referral form | $26–$40 |
Repeat and 12-Month Prescriptions
The online repeat service is for medicines previously prescribed for stable, long-term conditions when the patient has seen or spoken with the prescriber within the previous six months. Approval remains at the prescribing doctor’s discretion.
Standard prescription service
- Allow two business days.
- Age 14 and over: $34.
- Under 14: official sources list approximately $6–$12.
- List each medicine name and dose.
- Provide the pharmacy name and address.
- The clinic prefers electronic prescriptions sent to the nominated pharmacy.
Urgent prescription service
- Use when the prescription is needed in less than 48 hours.
- Phone during business hours.
- Current urgent fee: $45 for patients aged 14 and over.
- Approval is not guaranteed.
- Medicine changes may require a consultation.
- This route is not an emergency service.
Can the GP issue a 12-month prescription?
The clinic has introduced a prescribing policy in response to New Zealand’s longer-prescription changes. A 12-month prescription is not automatic. Patients should book a GP consultation to discuss whether a longer duration is clinically appropriate, safe and lawful for their medicine and monitoring needs.
Have the medicine name, strength, current dose, remaining supply, pharmacy details, recent changes and any overdue monitoring information ready.
Test Results, Forms and Administrative Requests
How test-result follow-up works
The clinic says abnormal results are followed up by clinical staff using the contact details or secure MyIndici messaging held on file. Reception staff cannot interpret results; a practice nurse or doctor handles clinical questions.
“How will I receive the result, when should I follow up if I hear nothing, and which symptoms mean I should seek help sooner?”
Forms, certificates and letters
Medical forms, referral forms, driver medicals, letters and emailed clinical responses can require clinician time and may carry separate fees. Tell reception exactly which form is needed, the deadline and whether an examination is required.
2026 Flu, COVID-19 and Other Vaccinations
The clinic’s 2026 notice says flu vaccines are available from 1 April 2026 and COVID-19 vaccination may be given during the same appointment where appropriate.
Funded Influvax Tetra
Available to eligible patients, including people aged 65 and over and some people with qualifying conditions. Ask the nurse to confirm eligibility.
Unfunded Influvax Tetra
The clinic currently lists a price of $35 for people who do not meet funded criteria.
Alternative vaccines
Flucelvax is listed at $43. Fluad, designed for adults aged 65 and over, is listed at $45.
Healthpoint also lists childhood, pregnancy, MMR, meningococcal, shingles, HPV, RSV, travel, workplace and catch-up immunisations. Availability and funding vary, so phone the nursing team before booking.
GP, Nurse and Preventive Services
Phone before travelling for a procedure. Availability can depend on eligibility, clinician training, appointment length, vaccine stock and whether an initial assessment is required.
General care, long-term conditions and telehealth
The practice provides adult and child healthcare, long-term-condition reviews, minor-injury assessment and phone or video consultations.
- Ask for a longer booking when several issues need discussion.
- Bring a current medicine list and relevant specialist correspondence.
- Telehealth may lead to an in-person examination when testing or physical assessment is needed.
Cervical screening and reproductive health
Cervical screening may involve a self-taken HPV vaginal swab, an assisted swab or a clinician-collected cervical sample depending on suitability.
- Screening generally applies to eligible people aged 25–69.
- Ask whether a nurse or GP appointment is appropriate.
- Confirm the fee and whether follow-up testing is required.
IUD, Mirena and Jadelle services
Healthpoint lists IUD and Jadelle insertion and removal for enrolled patients, with some free or subsidised services subject to eligibility.
- Ask which clinician performs the procedure.
- Confirm whether an assessment appointment is needed first.
- Ask about funding, preparation, total cost and follow-up.
Minor surgery, liquid nitrogen and injury care
Services include selected lesion removal, biopsies, benign mole or skin-tag procedures, ingrown-toenail surgery, liquid nitrogen and minor accident care.
- An initial assessment may be required before surgery.
- Ask whether pathology, dressings and follow-up are additional.
- Major trauma and critical injuries require emergency care.
Health Improvement Practitioner and Health Coach
Enrolled patients may be able to access wellbeing and lifestyle support alongside the GP and nursing team.
- The Health Improvement Practitioner supports concerns such as stress, grief, anxiety, low mood, sleep, relationships and alcohol or drug issues.
- The Health Coach supports adults aged 16 and over with long-term conditions, exercise, eating, sleep, motivation and community access.
- The clinic lists these services as free for eligible enrolled patients.
ECG, blood tests, infusions and injections
The official fee sheet lists ECG, blood tests, injections, Aclasta and iron infusions among the services available.
- Ask whether a GP review or referral is required.
- Confirm medication, monitoring and observation requirements.
- Check the full fee before booking.
Doctors and Onsite Support
The official clinic and Healthpoint pages currently list the following doctors. Working days and appointment availability should be confirmed when booking.
Other services at the same site
Remedy Pharmacy
Listed Monday–Friday, 8:30am–6:15pm. Pharmacy hours and services are separate from GP reception.
Mole Screen
Listed onsite Tuesday and Thursday afternoons and Friday mornings. Confirm appointments directly.
Merivale Physiotherapy
Operates onsite on published weekday hours. Physiotherapy bookings and charges are managed separately.
After-Hours Care in Christchurch
The clinic points patients to Healthline for free advice and Pegasus Health’s 24 Hour Surgery for urgent face-to-face care when the general practice is closed.
Pegasus 24 Hour Surgery
- Phone
- 03 365 7777
- Address
- 401 Madras Street, Christchurch Central 8013
- Hours
- Open 24 hours, seven days a week
- Access
- Walk in; no appointment required
- Queue
- Patients are seen according to medical priority
- Facilities
- Fracture clinic, observation unit, diagnostic testing and onsite Pacific Radiology
- Accessibility
- Wheelchair parking, ramp, wheelchairs, interpreter service and front drop-off area
The service may redirect some non-urgent patients during periods of very high demand. Check the estimated wait time before travelling when the situation allows.
Map, Parking and Public Transport
The clinic is at the corner of St Albans Street and Springfield Road. Off-street patient parking is available, with entry and exit from St Albans Street.
Bus access
The clinic’s contact page lists Metro route 100, Wigram–The Palms. Bus routes and stop locations can change, so confirm the current Metro journey before travelling.
Missed Appointments, Privacy and Complaints
The clinic published updated policy PDFs in 2026. These details help patients avoid unexpected fees and understand how to raise concerns or manage record sharing.
Did Not Attend and late-cancellation policy
- A late cancellation is defined as cancellation less than two hours before the appointment.
- The first and second missed appointments are recorded, with reminders about the policy.
- A third missed appointment may be charged at the usual consultation fee.
- Exceptional circumstances and patient vulnerability may be considered.
- Contact reception as early as possible when unable to attend.
Health information and HealthOne privacy
The clinic participates in HealthOne, a secure South Island electronic health record used by approved healthcare providers directly involved in care.
- HealthOne can include test results, allergies, medicines, GP summaries and hospital information.
- Access is audited and restricted to approved healthcare networks.
- Patients can ask to restrict HealthOne record sharing.
- Contact the clinic’s privacy officer through reception for practice privacy questions.
How to make a complaint
- Contact the Practice Manager by phone or email.
- The clinic says it will acknowledge the complaint within five working days unless already resolved.
- It aims to advise within ten working days whether the complaint is considered justified or whether further investigation is needed.
- The final response should include reasons, proposed actions and information about appeal options.
- Free independent support is available from the HDC Advocacy Service on 0800 555 050.
Common Mistakes That Cause Delay or Extra Cost
Travelling without confirming availability.
Same-day access depends on triage and capacity.
Using MyIndici for urgent symptoms.
Phone reception or use emergency and after-hours services.
Booking one short appointment for multiple problems.
Ask whether a double consultation is needed.
Assuming unrestricted enrolment.
Priority criteria and available capacity apply.
Requesting medicine after it has run out.
Standard repeats require two business days.
Forgetting pharmacy details.
The online prescription form requires pharmacy name and address.
Assuming a procedure is included in the GP fee.
Materials, pathology and follow-up can cost extra.
Going to urgent care for routine long-term tasks.
Use the regular GP for 12-month scripts, forms and planned procedures.
Official Sources for Final Checks
Use these sources after identifying the task you need to complete. Fees, enrolment, team availability and appointment capacity can change.
Current notices, enrolment, vaccines, onsite services and prescribing updates.
Open official clinic websiteClinic-reviewed hours, fees, doctors, parking, services and enrolment.
Verify Healthpoint detailsRoutine online appointment, prescription and patient-portal access.
Open MyIndiciEnrolled, casual, ACC, prescription, procedure and additional-service fees.
Open current fee sheetEligibility, processing time, fees and pharmacy fields.
Open prescription requestUrgent-care access, wait times, facilities, fees and service limitations.
Check after-hours careThis is an independent patient guide. It is not St Albans Medical Centre and does not provide diagnosis, treatment or personalised medical advice.
St Albans Medical Centre FAQs
What are St Albans Medical Centre’s opening hours?
The clinic is open Monday to Thursday from 8:00am to 5:30pm and Friday from 8:00am to 5:00pm. It is closed on weekends and public holidays.
What is the St Albans Medical Centre phone number?
The main phone number is 03 355 9119. Use it for appointments, triage, nurse bookings, enrolment, prescriptions and fee questions.
Can appointments be booked online?
Yes. Enrolled patients can use MyIndici for suitable routine appointments. Phone reception when the problem is urgent, the appointment type is unclear or a nurse or procedure appointment is needed.
Is St Albans Medical Centre accepting new patients?
The practice has restricted enrolment. Priority is given to residents in the immediate practice area and new arrivals to Christchurch without a local GP, subject to capacity.
How much is a standard GP consultation?
The January 2026 fee sheet lists enrolled patients aged 18 and over at $75 without a Community Services Card and $20 with a card. Other age, casual and service fees differ.
How long does a repeat prescription take?
The standard repeat service requires two business days. A prescription needed in less than 48 hours requires a phone request during business hours and currently costs more.
Can I request a 12-month prescription?
A 12-month prescription is not automatic. The clinic asks patients to book a GP consultation to decide whether the longer duration is safe and appropriate for the medicine and monitoring requirements.
How are test results communicated?
The clinic says abnormal results are followed up by clinical staff using the contact details or MyIndici information held on file. Patients can contact a practice nurse to check result status.
Where should I go when the clinic is closed?
Call 111 for a critical emergency. Call Healthline on 0800 611 116 for free advice. Pegasus 24 Hour Surgery at 401 Madras Street provides 24/7 walk-in urgent care.
Is parking available at St Albans Medical Centre?
Yes. Off-street parking is available, with entry and exit from St Albans Street. Parking is shared with other onsite health services.
Final Patient Check
Use MyIndici for suitable routine enrolled-patient tasks or phone St Albans Medical Centre on 03 355 9119. Phone instead of relying on the portal when symptoms are worsening, several concerns need discussion or the correct appointment type is uncertain.
Confirm the current fee before procedures, double consultations, casual care, travel health or forms. When the clinic is closed, call Healthline for advice or use Pegasus 24 Hour Surgery for suitable urgent care. Call 111 for a critical emergency.