Find the Right Ratanui Care Route
Check Ratanui Medical Centre’s phone number, weekday appointments, Book on Day rules, Saturday clinic, current fees and prescription process before travelling.
The correct route depends on urgency. Routine care is booked ahead, urgent weekday slots are requested from 8am, and Saturday operates as a limited walk-in clinic.
Quick Answer
Ratanui Medical Centre is at 77 Lincoln Road, Henderson, Auckland 0610. Reception is listed Monday to Friday from 8am to 6pm, while doctor and nurse appointments are generally available from 8:30am to 5pm.
- Main phone: 09 837 0740.
- Urgent, respiratory and Saturday mobile: 021 0896 4606 for voice calls only.
- There is no normal Monday-to-Friday doctor walk-in service.
- Limited urgent Book on Day appointments are requested by phone from 8am.
- Saturday is a separate walk-in clinic from 9am to 12pm, with last entry listed as 11:45am and possible early closure when full.
I Need To…
Choose the task closest to what you need.
Phone Numbers, Address and Opening Hours
Use the main reception number for appointments and routine administration. The mobile number is publicly listed for urgent, respiratory and Saturday voice calls—not routine texts or messages.
- Main phone
- 09 837 0740
- Urgent mobile
- 021 0896 4606—voice calls only
- Address
- 77 Lincoln Road, Henderson, Auckland 0610
- Reception hours
- Monday–Friday, 8am–6pm
- Doctor appointments
- Generally Monday–Friday, 8:30am–5pm
- Nurse availability
- Generally Monday–Friday, 8:30am–5pm
- Saturday clinic
- Walk-in 9am–12pm; last entry 11:45am; possible earlier closure when full
- Sunday
- Closed
- Public holidays
- Closed unless a current clinic notice states otherwise
- Healthlink EDI
- ratanuim
Useful email addresses
| Task | Do not use it for | |
|---|---|---|
| Reception and administration | reception@ratanui.co.nz | Urgent symptoms or appointment triage |
| Repeat prescriptions | scripts@ratanui.co.nz | Emergency or vague “repeat everything” requests |
| Enrolment administration | enrol@ratanui.co.nz | Assuming an application has been accepted |
| Nurse administration | nurse@ratanui.co.nz | Immediate clinical advice |
Choose the Correct Appointment Type
Weekday consultations are appointment-based. Ratanui separates routine bookings, urgent Book on Day care, respiratory assessments, nurse services, virtual consultations and Saturday walk-ins.
| What you need | Best first action | Important rule |
|---|---|---|
| Routine GP care | Book ahead by phone or through Health Connect when a slot is available | Standard appointments may be booked several weeks ahead during high demand. |
| Urgent one-issue weekday concern | Call reception from 8am | Book on Day slots are limited and stop once capacity is reached. |
| Several or complex concerns | Ask for a double appointment | The official notice says a standard consultation may address only one complex issue. |
| Cough, flu, sore throat or respiratory symptoms | Phone before entering | You may be asked to wear a mask, wait in your car or attend a separate respiratory route. |
| Nurse procedure or vaccination | Confirm current booking instructions with reception | The site contains older walk-in wording, while the 2026 flu notice tells patients to phone for a nurse appointment. |
| Virtual consultation | Ask reception if it suits the problem | Normal fees apply, and examination or testing may still require an in-person visit. |
| Saturday care | Attend the limited walk-in clinic | Arrive well before 11:45am because the clinic can close earlier when full. |
Decide urgency
Separate emergency, urgent-today, routine, nurse and administrative requests.
Phone at the right time
Call from 8am for limited Book on Day acute or respiratory appointments.
Name the main issue
Explain when it started, what changed and whether symptoms are worsening.
Confirm the route
Ask whether you need a standard, double, nurse, respiratory or virtual consultation.
“Kia ora, I am a Ratanui patient and need care today. My main concern is ____. It began ____, and it is getting better / staying the same / getting worse. Is a Book on Day, respiratory, nurse or another appointment type most appropriate?”
Prepare before calling
- Full patient name and date of birth.
- Main concern and when it began.
- Whether symptoms are worsening.
- Current medicines and allergies.
- Whether several issues need discussion.
- Interpreter, accessibility or car-waiting needs.
Respiratory arrival checklist
- Phone before entering the building.
- Confirm your mobile number.
- Provide the vehicle registration if requested.
- Wear a face mask when instructed.
- Remain in the car until called.
- Do not use the portal for urgent triage.
Saturday Walk-In Clinic: Avoid a Failed Visit
Saturday is not a normal weekday appointment session. It is listed as a limited walk-in clinic from 9am to 12pm, with last entry at 11:45am.
Before attending
- Arrive early rather than close to the last-entry time.
- Expect the waiting list to close before midday when capacity is reached.
- Do not expect the main phone to be answered.
- Use the urgent mobile only for a genuine urgent Saturday voice call.
- Expect Saturday consultation fees to be higher.
Better handled on a weekday
- Routine prescription follow-up.
- Medical records or transfer requests.
- Test-result administration.
- Forms, certificates or account questions.
- Complex multi-problem reviews.
Current Consultation and Saturday Fees
The official fees page says the standard consultation prices below took effect on 1 July 2025. Confirm the total before treatment because longer consultations, procedures, materials, referrals and additional services may cost more.
| Patient category | Weekday standard | Saturday |
|---|---|---|
| Enrolled child, 0–13 | Free | Free |
| Enrolled youth, 14–17 | $13.50 | $28 |
| Enrolled adult, 18+ | $30.50 | $55 |
| Enrolled adult with CSC | $20 | $40 |
| Casual child, 0–13 | $12 | $20 |
| Casual youth, 14–17 | $47 | $55 |
| Casual adult, 18+ | $70 | $80 |
| Casual adult with CSC | $57 | $62 |
| Adult non-resident | $72 | $82 |
ACC consultations
- Enrolled child 0–13: free.
- Enrolled youth: $25 weekday, $30 Saturday.
- Enrolled adult: $30.50 weekday, $55 Saturday.
- Casual ACC patients incur an additional $10.
Administrative charges
- $10 if a consultation is not paid on the day.
- $10 fee for an outstanding account.
- Public referral: $10.
- Private referral: $15.
Extra charges may apply
- Double or prolonged consultation.
- Liquid nitrogen or procedure.
- Driver licence examination.
- Certificate, material or nurse service.
New-Patient Enrolment and Official Form Checklist
The clinic’s official enrolment page says applications are limited and accepted case by case. Healthpoint currently displays a broader “enrolling new patients” status, so use the clinic’s own wording and confirm availability before completing the form.
Confirm capacity
Ask whether the practice is currently accepting your enrolment application.
Check eligibility
You must meet New Zealand publicly funded healthcare enrolment requirements.
Complete and sign
The clinic requires an original signed enrolment form.
Provide evidence
Present photo ID and relevant citizenship, residency or visa documents.
What the two-page enrolment PDF asks for
Who signs?
- Parents or guardians may sign for children under 16.
- Patients aged 16 or older normally sign their own form.
- An authorised person may sign where a patient cannot legally consent.
Maintain enrolment
- Update address, contact and eligibility changes.
- Re-confirm enrolment if you have not attended for three years.
- Patients living mainly overseas may lose subsidised eligibility.
Health Connect Patient Portal Setup
Ratanui uses the Health Connect–Aero patient portal. The official consent PDF describes it as a secure, non-urgent service for account information, signed-off results, repeat prescriptions and available appointment bookings.
How to activate the portal
- Download or collect the consent form.
- Read the terms and sign it.
- Return it to reception, email it or upload it through the portal page.
- Wait for the one-off $20 administration invoice.
- Pay using the invoice reference provided.
- Wait for the invitation after payment is received.
What the consent PDF says you can do
- Update personal information.
- View an account financial summary.
- View lab and radiology results after GP sign-off.
- See regular medicines and request repeats.
- View, book and cancel available appointments.
Repeat Prescriptions, Test Results and Privacy
Use the exact route for each administrative task. A vague prescription request or missed monitoring review can delay processing.
Prescription request
- Use the official form, option 2 or scripts email.
- Allow one to two working days.
- Provide full name, DOB or NHI and pack number.
- List every medicine, dose and quantity.
- Name the correct pharmacy.
Prescription fees
- Enrolled adult: $22.
- Age 14–17: $12.
- Under 14: free for a standard repeat.
- Blood-pressure nurse check: $12.
- Controlled or specialised medicines may differ.
Why an appointment may be required
- No GP assessment for six months or longer.
- Blood pressure or lung monitoring is due.
- Medicine or dose has changed.
- Symptoms are unstable.
- The medicine is restricted or controlled.
Electronic prescription process
The clinic says prescriptions are sent directly to the pharmacy selected on the patient record. Patients may receive an email token and invoice. The official page contains mixed wording about SMS notifications, so do not rely on a text message—contact the pharmacy or clinic if confirmation does not arrive.
How to ask about test results
The official services page lists nurse result-enquiry periods from 8:30am–11:30am and 2pm–4pm. Health Connect may also show laboratory and radiology results after the GP has reviewed and signed them off.
“Has the doctor reviewed the result, what follow-up is required, and what should I do if my symptoms worsen before the next appointment?”
AI note-taking during consultations
The clinic homepage says Heidi transcription software may be used to help prepare clinical notes, and the doctor may speak to the computer during the consultation. Tell the doctor if you do not consent or want more information before it is used.
GP, Nurse, Screening and Procedure Services
Availability, fees and booking rules vary. Phone before a procedure, travel vaccine, specialised nurse service or longer medical examination.
General medical care and long-term conditions
Ratanui provides adult and child GP care, chronic-condition monitoring, diabetes support, cardiovascular risk assessment and asthma or respiratory management.
- Bring current medicines and specialist letters.
- Ask for a double booking when several complex concerns need discussion.
- Some reviews require nurse measurements before the GP visit.
Routine, flu and travel vaccinations
The current 2026 flu notice says funded vaccination began on 1 April and tells patients to phone reception for a nurse appointment.
- Funded Influvac Tetra may be free for eligible patients.
- Non-funded Influvac Tetra is listed at $35 for ages six months and older.
- FLUAD is listed at $40 for patients aged 65 and older.
- Travel vaccines require a doctor’s assessment and vaccine charges apply.
- Follow current news rather than older walk-in wording elsewhere on the site.
Screening, cervical care, ECG and lung testing
Listed services include cervical screening and recall, ECG, spirometry, audiograms, tympanograms, cardiovascular screening and preventive-health recalls.
- Ask whether a GP or nurse appointment is required.
- Confirm preparation and additional charges.
- Bring previous results where relevant.
Minor injuries, fracture care and minor surgery
The clinic lists minor accident care, fracture management, plastering, liquid nitrogen and selected minor surgery.
- Phone first when an injury is recent or worsening.
- Procedure fees, materials and laboratory testing may be separate.
- Serious injuries may be redirected to urgent care or hospital.
Women’s health, contraception and family planning
Services include cervical screening, antenatal care, fertility and contraception advice, and selected long-acting contraception procedures.
- Ask which clinician performs the requested service.
- Confirm eligibility, funding and procedure length.
- Book additional time for procedures or complex counselling.
No-scalpel vasectomy
The official site says Dr Chris Wong performs no-scalpel vasectomy and that a pre-operative consultation is required.
- The clinic’s current service pages display conflicting operation prices.
- No fixed vasectomy price is reproduced here because one page shows $500 and an older page shows $430.
- Confirm the current total, funding eligibility and what follow-up includes before booking.
Non-urgent home visits
The official services page says daytime non-urgent home visits may be considered when an enrolled patient is too unwell to attend.
- Phone the nurse early in the morning.
- Requests are considered at the GP’s discretion.
- The stated service area is within about 5km of the practice.
- An additional fee applies.
Mental wellbeing and health coaching
The official team page lists a Health Improvement Practitioner and Health Coach supporting mental wellbeing, stress, healthy living, diabetes, blood pressure, cholesterol and weight management.
- Ask reception for a suitable appointment.
- A GP may also refer patients directly.
- Do not use routine email for an immediate mental-health crisis.
Doctors, Schedules and Languages
The official clinic website and Healthpoint do not show exactly the same roster. Doctor days can also change because of leave, registrar rotations and staffing, so confirm availability rather than relying on an old directory profile.
Doctors currently profiled on the clinic website
Languages listed publicly
Request a preferred doctor or language when booking. Availability is not guaranteed for every day or appointment type.
After-Hours Care in Henderson
Use the service that matches the seriousness of the problem. White Cross is not an answering service for routine Ratanui administration.
White Cross Henderson 24/7 Urgent Care
- Address
- 131 Lincoln Road, Henderson, Auckland 0610
- Phone
- 09 836 3336
- Hours
- Open 24 hours every day
- Access
- Walk-in urgent care with parking and accessible facilities
- Services
- Urgent illness and injury assessment, wound care, suturing, plastering and access to onsite private X-ray and pharmacy services
Map, Parking and Nearby Testing
Ratanui Medical Centre is at 77 Lincoln Road. Healthpoint lists onsite parking, wheelchair access and bus services along Lincoln Road.
Auckland Radiology
The clinic’s services page lists X-ray, ultrasound, MRI and bone-density services at 53 Lincoln Road, Henderson.
Phone: 09 836 2040
Labtests Henderson
The services page lists the collection centre at 10 Woodford Avenue, Henderson.
Listed hours: Monday–Friday 7am–5:45pm; Saturday 8am–12pm.
Phone: 09 574 7399
Common Mistakes That Cause Delays
Arriving on a weekday without an appointment.
Normal weekday doctor walk-ins are not available.
Calling late for Book on Day care.
Phone from 8am because the limited slots fill quickly.
Emailing for urgent medical advice.
The clinic says appointments and clinical advice cannot be handled by email.
Entering with respiratory symptoms.
Phone first and follow mask or car-waiting instructions.
Requesting “all my usual medicines.”
List each medicine, dose and quantity.
Assuming enrolment is automatic.
The clinic says applications are accepted case by case.
Arriving near noon on Saturday.
Last entry is 11:45am and the waiting list can close earlier.
Relying on one outdated service page.
Use current news and confirm conflicting prices or appointment rules.
Official Sources for Verification and Final Actions
Use the relevant source after reading the explanation above. Clinic details, fees, staff and temporary notices can change.
Current notices, service delays, prescription changes and temporary closures.
Check current noticesWeekday booking, Saturday clinic, respiratory care and after-hours instructions.
Verify appointment rulesWeekday, Saturday, casual, ACC, CSC and prescription charges.
Check official feesCase-by-case acceptance, eligibility, documents and form instructions.
Check enrolmentHealth Connect setup, $20 administration fee and consent form.
Set up Health ConnectRequest form, exact information, processing time and electronic delivery.
Request a prescriptionCurrent service information, doctor profiles and working-day guidance.
Check doctor profilesClinic-reviewed contact, hours, accessibility, language and service information.
Verify Healthpoint detailsIndependent guide: Medical Centre NZ is not Ratanui Medical Centre and does not provide diagnosis, treatment or personalised medical advice.
Ratanui Medical Centre FAQs
What is Ratanui Medical Centre’s phone number?
The main number is 09 837 0740. The urgent, respiratory and Saturday mobile is 021 0896 4606 and is listed for voice calls only.
What are Ratanui Medical Centre’s opening hours?
Reception is listed Monday to Friday from 8am to 6pm. Doctor and nurse appointments are generally available from 8:30am to 5pm. Saturday clinic is listed from 9am to 12pm.
Can I walk in to see a doctor on weekdays?
No. The clinic says normal weekday doctor walk-ins are not available. Book an appointment or call from 8am for a limited urgent Book on Day slot.
How do Book on Day appointments work?
They are limited urgent weekday appointments requested by phone from 8am. Explain the main issue and whether it is acute or respiratory. No more slots are available once the clinic reaches capacity.
Does Ratanui Medical Centre have a Saturday clinic?
Yes. Saturday is a limited walk-in clinic from 9am to 12pm, with last entry at 11:45am. The clinic may stop accepting patients earlier if the waiting list becomes full.
Can I book Ratanui appointments online?
Health Connect can show and book appointments when slots are released. Portal access requires a signed consent form and a one-off $20 administration fee. It is not an urgent booking service.
How do I request a repeat prescription?
Use the official online form, call 09 837 0740 and select option 2, or email scripts@ratanui.co.nz. Include the exact medicine, dose, quantity, date of birth or NHI, pack number and chosen pharmacy.
How much is an enrolled adult consultation?
The official fee page currently lists a standard weekday enrolled-adult consultation at $30.50, or $20 with a Community Services Card. Saturday and additional-service charges are higher.
Is Ratanui Medical Centre accepting new patients?
The clinic’s official enrolment page says enrolments are limited and accepted case by case, while Healthpoint shows a broader enrolling status. Confirm capacity directly before completing the form.
Where should I go when Ratanui Medical Centre is closed?
White Cross Henderson at 131 Lincoln Road provides 24-hour walk-in urgent care. Call Healthline on 0800 611 116 when unsure what care is needed, and call 111 for a critical emergency.
Final Patient Check
Book routine care ahead. For an urgent weekday issue, call from 8am and clearly explain what has changed. Phone before entering with respiratory symptoms, and arrive early for the limited Saturday walk-in clinic.
Confirm current fees, doctor availability, forms and temporary notices before travelling. Use Healthline or White Cross after hours according to urgency, and call 111 for a critical emergency.