Freemans Bay Medical Centre: Hours, Fees & Booking

by
Independent central Auckland GP patient guide

Choose the Right Freemans Bay Care Route

Check the verified phone number, weekday hours, 15-minute appointment rule, current fees, myIndici access, prescriptions, specialist services and after-hours options before travelling.

Use myIndici for clear routine tasks after activation. Phone reception for a first appointment, urgent symptoms, complex concerns, procedures, forms or anything needing a longer booking.

Call 09 378 6653 Choose an appointment After-hours options
Address 100 Wellington Street
Clinic hours Mon–Fri 8am–5pm
Standard visit 15 minutes
Patient portal myIndici

Quick Answer

Freemans Bay Medical Centre is a GP practice at 100 Wellington Street, Freemans Bay, Auckland 1011.

  • Phone 09 378 6653.
  • Open Monday to Friday from 8am to 5pm.
  • Receptionists are listed as taking calls from 7:30am to 5pm.
  • Closed weekends and listed public holidays.
  • A standard appointment is 15 minutes.
  • The first appointment must be booked by phone.
  • myIndici handles suitable routine bookings, prescriptions, results, recalls and invoices.
  • Healthpoint currently lists the practice as enrolling new patients.

I Need To…

Choose the task closest to what you need.

Check phone and hours Address, email, weekday opening and clinic identity. Book the right appointment First visit, routine, urgent, nurse, longer or procedure care. Check current fees Enrolled, casual, CSC, nurse, script and procedure costs. Request a prescription Processing time, urgent rates and longer prescribing. Enrol or ask about casual care Online form, confirmation and casual-patient limitations. Plan the visit Map, parking, wheelchair access, pharmacy and taxi help.

Phone Number, Address and Opening Hours

Confirm the Wellington Street address before booking. Other GP practices and health providers operate in Freemans Bay and nearby central Auckland.

Clinic
Freemans Bay Medical Centre / Freemans Bay Medical
Main phone
09 378 6653
Reception email
reception@fbmc.co.nz
Address
100 Wellington Street, Freemans Bay, Auckland 1011
Clinic hours
Monday–Friday, 8am–5pm
Reception calls
Monday–Friday, 7:30am–5pm
Weekends
Closed
Public holidays
Closed on listed public holidays; check current notices
Healthlink EDI
freemans
Email and portal messages are not urgent-care routes. Call reception during opening hours or use Healthline, urgent care or 111 according to urgency.
Check official clinic notices Call reception

How to Book the Correct Appointment

The official fee page describes a standard consultation as 15 minutes—normally enough for one major health concern and one minor issue.

What you need Best first action Why it matters
First appointment Phone reception The myIndici instructions say the first appointment must be arranged by phone.
Routine GP review myIndici or reception Online booking is useful when the displayed appointment clearly matches the task.
New or worsening symptoms Phone reception Reception can help route the request rather than leaving it in a non-urgent message queue.
Several concerns Request extra time Extended consultations generally cost more but reduce the risk of needing another appointment.
Two family members Book separate appointments The fee page says a separate booking is normally required for each family member.
New-patient examination Ask for nurse plus doctor booking The clinic states that new patients require both a nurse and doctor consultation.
Medical form or driver licence medical Phone before booking Forms and medical examinations may need documents, nurse measurements and additional time.
Skin, ADHD, allergy, travel or LARC service Use the specific service pathway Specialist services have their own prices, preparation and clinician availability.
Phone or video consultation Ask whether it is clinically suitable Examinations, procedures and some certificates still require in-person care.

Check urgency

Separate emergencies, same-day symptoms, routine care and administration.

Count the issues

Ask for more time when several concerns or complex medicine questions need review.

Prepare information

Have symptom timing, medicine names, forms and preferred clinician ready.

Confirm cost

Ask whether the visit is enrolled, casual, CSC, ACC, extended or specialist care.

Useful reception script

“Kia ora, my main concern is ____. It began ____, and it is getting better / staying the same / getting worse. I also need help with ____. Is a standard 15-minute appointment enough, or should I book a longer or different service?”

Have ready when booking

  • Full patient name and date of birth.
  • Main reason for the visit.
  • When symptoms started.
  • Current medicines and allergies.
  • Forms, procedures or certificates required.
  • Interpreter or accessibility needs.

Bring to the appointment

  • Community Services Card where relevant.
  • Medicine or pharmacy list.
  • Hospital or specialist letters.
  • Insurance, school or employment forms.
  • Travel itinerary and vaccine history.
  • Payment method and priority questions.
Open myIndici Phone for booking help

myIndici Setup, Bookings and Message Charges

myIndici provides secure access to selected health information and routine practice services. Email reception for an activation link and setup instructions.

What myIndici can do

  • Book, change or cancel suitable appointments.
  • Request repeat prescriptions.
  • View laboratory and specialist reports.
  • Check recalls for screening and monitoring.
  • View invoices, payments and receipts.
  • Send a short non-urgent question.

Important limitations

  • The first appointment must be booked by phone.
  • Messages are not suitable for urgent concerns.
  • Complex requests may require an appointment.
  • Prescription approval is not guaranteed.
  • Messaging may be charged.
  • Call reception for access or login problems.
myIndici correspondence fee: the live clinic fee page says messaging may cost $10–$20 for each five minutes of clinical or administrative work.
Read official myIndici instructions Request portal activation

Current GP, Nurse, Casual and Prescription Fees

The live clinic fee page currently lists the amounts below. A standard consultation is 15 minutes. Longer visits, procedures, materials and specialist clinics may cost more.

Patient or service Current official fee
Enrolled child, age 0–13 Free
Enrolled youth, age 14–17 $65
Enrolled adult, age 18+ $81.50
Community Services Card consultation $20
Nurse consultation $50
Casual child, age 0–13 $60
Casual youth, age 14–17 $100
Casual adult, age 18+ $140

Prescription and administration charges

Service Current official fee
Standard prescription, age 0–13 Free
Urgent prescription, age 0–13 $15
Standard prescription, age 14+ $35
Urgent prescription, age 14+ $40
CSC prescription $20
Referral From $30
myIndici correspondence $10–$20 per five minutes
Private medical form service $140
Driver licence medical $110
Punch biopsy From $300
Excision From $420

Payment

  • Payment is requested in full on the day.
  • Cash and major credit cards are accepted, excluding American Express.
  • Telephone payment is available.
  • Invoices can be paid through myIndici.

Southern Cross

  • The clinic uses Southern Cross Easy-Claim.
  • Consultation or procedure claims may be processed at the visit.
  • Repeat-prescription fees cannot be processed through Easy-Claim.
  • Confirm your individual policy cover.

Avoid cost surprises

  • Ask whether extra appointment time is needed.
  • Confirm materials and laboratory charges.
  • Ask whether a specialist-service fee applies.
  • Cancel early because non-attendance may be charged.
Healthpoint difference: Healthpoint currently shows some consultation amounts that differ from the clinic’s own live fee page. This guide uses the direct clinic fee schedule and recommends confirming your final charge before attending.
Verify official fees Confirm your likely charge

Repeat Prescriptions, Results and 12-Month Prescribing

Order routine repeat prescriptions through myIndici. Approval remains at the prescribing clinician’s discretion.

Routine request

  • Use myIndici.
  • Request before medicine runs out.
  • List the exact medicine and dose.
  • Confirm the pharmacy.
  • Allow 24–48 hours after approval.

Urgent request

  • Phone when the issue cannot safely wait.
  • An urgent prescription fee applies.
  • Urgent approval is not guaranteed.
  • New symptoms may require a consultation.
  • Do not use messaging for an emergency.

A review may be required

  • The condition is unstable.
  • Monitoring tests are overdue.
  • The medicine or dose has changed.
  • The medicine needs close supervision.
  • The clinician needs to reassess safety.

Who may receive a 12-month prescription?

New Zealand regulations allow prescriptions lasting up to 12 months from February 2026. The clinic states that this is suitable for only a small number of patients with highly stable conditions.

Discuss longer prescribing at a scheduled appointment. Your GP decides the safe duration and whether blood tests, blood-pressure checks or other monitoring remain necessary.

How test results are communicated

Most routine results may return within about 48 hours. Unusual specialist testing can take longer. Results of concern are followed up by the clinical team; normal reports may be added to myIndici or discussed at a later routine appointment.

Useful results question

“Has the clinician reviewed the result, do I need follow-up, and when should I contact the clinic if I have not heard anything?”

Do not use a repeat request for a critical emergency, severe side effect or rapidly worsening symptom. Call 111, Healthline or the clinic according to urgency.
Request through myIndici Read longer-prescription guidance

New-Patient Enrolment and Casual Appointments

Healthpoint currently lists Freemans Bay Medical Centre as welcoming new enrolled patients. The clinic homepage also links directly to its online enrolment form.

Complete the form

Use the clinic-linked Indici patient-registration system.

Provide accurate details

Enter identity, address, contact and healthcare-eligibility information.

Add previous GP details

This helps the practice request transfer of relevant records.

Wait for confirmation

Submission does not mean enrolment, funding or portal access is complete.

Can a casual patient attend?

The Healthpoint listing says some people who are not eligible to enrol may be registered casually when they have whānau enrolled with the practice or whānau who are eligible to enrol.

Travel medicine, menopause, dermoscopy and IUD services are publicly listed as available to enrolled and casual patients. Other casual access can be more limited, and casual fees are higher.

Confirm before travelling. Ask whether the clinic can accept your enrolment or casual appointment, what documents are required, and which fee will apply.
Open official enrolment form Ask about enrolment

GP, Nurse, Screening and Procedure Services

Phone before booking a procedure or specialised service so reception can confirm the correct clinician, location, preparation, appointment length and fee.

General practice and continuing care

The clinic provides general medical care for children, adults and older people, including preventive healthcare, chronic-condition reviews, referrals and medicine management.

  • Bring current medicines and relevant specialist letters.
  • Request more time for several complex issues.
  • Patients may also see doctors at linked Mission Bay and Remuera locations.
Nurse advice and treatment

The clinic lists nursing support for suitable ear, skin and sinus infections, sore throat, mastitis, conjunctivitis, contraception, STI care, female UTI care, head lice, eczema and smoking cessation.

  • A nurse may provide advice or arrange an in-person nurse appointment.
  • Problems outside the nursing scope are redirected to a GP or urgent-care service.
  • A nurse consultation currently costs $50.
Routine and travel vaccinations

Publicly listed vaccines include childhood, pregnancy, influenza, HPV, MMR, meningococcal, shingles, RSV, catch-up and privately funded vaccination.

  • Confirm eligibility, stock and cost.
  • The travel clinic provides travel vaccines except yellow fever.
  • Yellow-fever vaccination requires an approved centre.
Cervical screening

Screening options may include a self-taken or assisted HPV vaginal swab or a clinician-collected cervical sample.

  • Patients with a normal screening history may book with a nurse.
  • Book a doctor for abnormal bleeding, pain or a previous abnormal result.
  • Further testing may be needed when HPV is detected.
Sexual, reproductive and gender-affirming care

Publicly listed services include contraception advice, STI checks, male sexual health, pregnancy testing, menopause care and selected gender-affirming hormone support for adults.

  • Gender-affirming medicine initiation follows a defined clinical process.
  • Medication may not begin at the first consultation.
  • Patients may be referred when the requested service is not available.
Minor surgery and liquid nitrogen

The clinic lists skin biopsy, excision, selected benign-lesion treatment, wedge resection for ingrown toenails and liquid nitrogen.

  • The first liquid-nitrogen appointment must be with a doctor.
  • Liquid nitrogen added to another consultation is listed at an additional $45.
  • Procedure pricing varies by complexity, number of lesions, materials and pathology.
ECG and minor injury assessment

The clinic lists standard ECG recording at $75. Exercise ECGs are handled through specialist cardiology services.

  • Suitable minor injuries can be assessed in general practice.
  • Injuries needing X-ray or casting may be redirected to White Cross Ascot.
  • Call first when the injury is recent or worsening.

Specialist Clinics: Prices, Preparation and Location

These services use separate booking pathways. Some are delivered through the wider Mission Bay Doctors, Remuera Doctors and Freemans Bay Medical group.

Adult ADHD assessment and prescribing clinic

The clinic offers a three-step multidisciplinary ADHD pathway for adults aged 18 and older. Patients do not need to be enrolled.

Online screening Free initial screening to consider whether a paid assessment may be appropriate.
Comprehensive assessment $550, plus $75 for an ECG when clinically required. Current published wait is about eight weeks.
GP treatment appointment $280. Ongoing medicine reviews are listed at $140 and behavioural support at $100.
  • The comprehensive stage includes an online assessment and a 60-minute diagnostic appointment.
  • It includes multidisciplinary review, physical measurements and a written report.
  • The assessment and treatment stages require pre-payment.
  • Medicine initiation is not guaranteed and depends on clinical suitability.
Read the official ADHD pathway
Specialist skin checks and spot checks
Skin service Current published price
Full-body check with dermoscopist $280 for 45 minutes
Full-body check with doctor $280 for 30 minutes
Spot check for up to three lesions $95 for 15 minutes
Liquid nitrogen during skin appointment $20–$80 depending on lesion count

Urgent spot-check appointments may be available for a lesion that is sore, changing, abnormal or new.

Check skin-clinic details
Skin-prick allergy testing

Skin-prick testing is now listed at Freemans Bay Medical and the group’s other locations.

  • Standard 30-minute testing panel: $300.
  • Additional allergen tests: $20 each.
  • Separate 30-minute follow-up consultation: $280.
  • Results are generally visible within 15–20 minutes.
  • Stop oral antihistamines for three to five days before testing unless the clinic gives different instructions.
  • The initial appointment covers testing and immediate results; longer-term planning requires a separate consultation.
Check allergy-testing instructions
Travel medicine for enrolled and casual patients
Travel appointment Current published fee
Enrolled solo traveller, 30 minutes $100
Two enrolled travellers, same itinerary $140
Additional enrolled traveller $30 each
Complex GP travel consultation $240 including nurse consultation
Casual solo traveller $150
Two casual travellers $250
Casual family of three or four $300
  • Vaccine and medicine charges are additional.
  • Complete the pre-travel questionnaire first.
  • Request the appointment at least 48 hours ahead.
  • Attend at least three weeks before departure where possible.
  • The clinic does not provide yellow-fever vaccination.
Open travel-clinic instructions
IUD and Jadelle services at linked locations

Freemans Bay patients are directed to trained clinicians at the group’s Mission Bay and Remuera locations for this contraception clinic.

Service Current published fee
IUD pre-insertion appointment $76.50
IUD insertion $280
IUD removal $70 plus consultation fee
IUD replacement $320
Jadelle insertion or removal $220
Jadelle replacement $300
  • An initial suitability consultation is required.
  • The procedure is booked on a separate day.
  • Pain-relief options can be discussed beforehand.
  • Confirm the correct clinic location before travelling.
Check contraception-clinic details
Mental-health and wellbeing support

A Health Improvement Practitioner is listed at Freemans Bay Medical, with subsidised access for enrolled patients.

  • Support areas include sleep, pain, stress, anxiety, relationships, parenting, identity, loneliness, addiction and social concerns.
  • A specialist mental-health nurse provides 30-minute appointments at Mission Bay, Remuera or online.
  • The specialist mental-health nurse fee is currently listed at $100.
  • Phone reception to choose the correct route.
Check mental-health services

What the 2026 Health Information Privacy PDF Means

The clinic-linked Health Information Privacy Statement is effective from 1 May 2026 and applies across Freemans Bay Medical, Mission Bay Doctors and Remuera Doctors, which are operated by Auckland Medical Group Limited.

Information collected directly and indirectly

  • Direct information includes details supplied during consultations, phone calls, email, portal messages and enrolment.
  • Indirect information may come from hospitals, specialists, laboratories, radiology, pharmacies, other GPs and shared health systems.
  • Other sources can include ACC, MSD/WINZ, insurers, employers, Police, Oranga Tamariki, whānau and caregivers.

Digital scribes and AI-assisted notes

  • Approved digital scribing or AI transcription may help prepare draft clinical notes.
  • Tools must undergo a Privacy Impact Assessment.
  • Vendors are restricted by data-processing agreements.
  • Secondary use, sale or unnecessary retention is prohibited.
  • Patients can ask whether a tool is being used and request that it not be used.

Your access and correction rights

  • You may request access to your health information.
  • You may request correction of inaccurate or outdated information.
  • If an original clinical note is not changed, you can request a statement of correction be attached.
  • The practice says it will respond within 20 working days.
  • Access is generally free, subject to limited exceptions.

Security, audit logs and retention

  • Information is stored in Indici and associated clinical systems.
  • Role-based access, encryption and audit logging are described.
  • You may ask who accessed your record where audit logs are available.
  • Records are retained for at least 10 years after the last consultation.
  • Records created when a patient was under 16 are retained until at least age 26.

The statement says health information is not sold and is not used for commercial marketing without explicit consent. Privacy concerns should first be raised with the practice, with escalation available to the Office of the Privacy Commissioner or Health and Disability Commissioner.

Read the official privacy PDF Open privacy-policy page

After-Hours Virtual GP and Urgent Care

Choose the route that matches the problem. A virtual consultation cannot replace 111 or an in-person examination when those are required.

CareHQ-hours conflict: the Freemans Bay Medical homepage still says 7am–7pm. CareHQ’s own current website lists general GP consultations from 7am–10pm, seven days. Check CareHQ directly before relying on appointment availability.

CareHQ virtual GP

Current GP hours
7am–10pm, seven days
Format
Video or telephone consultation
Use for
Suitable general advice, minor illness, some prescriptions, referrals and follow-up
Prepare
Payment card, medicine list, pharmacy, CSC details where relevant and a private space
Southern Cross
Eligible member GP and nurse consultations may be free through MySouthernCross, subject to terms
  • Use a longer consultation for multiple issues or complex mental-health care.
  • Controlled or closely monitored medicines may require your regular GP.
  • You may still be charged if the clinician advises an in-person assessment.
  • Ask for notes to be shared with Freemans Bay Medical for continuity.
Check CareHQ times and fees

White Cross Ascot 24/7

Address
90 Green Lane East, Remuera, Auckland 1051
Phone
09 520 9555
Hours
Open 24 hours every day
Access
Walk-in urgent care; no appointment required
Facilities
X-ray, pharmacy, laboratory, parking and accessible facilities

Freemans Bay Medical specifically recommends White Cross Ascot for injuries that may need X-ray or casting.

Check wait time and fees

Which route should you use?

  • 111: severe breathing difficulty, collapse, stroke signs, major bleeding, serious injury or another critical emergency.
  • Healthline: free advice when worried or unsure what level of care is needed.
  • CareHQ: a suitable problem that can reasonably be assessed virtually.
  • White Cross: urgent in-person illness, injury, wound, fracture concern or possible X-ray need.
  • Freemans Bay next working day: routine results, recalls, forms, ongoing care and non-urgent administration.
Call Healthline 0800 611 116 Read Healthline guidance

Map, Parking, Wheelchair Access and Arrival Help

Freemans Bay Medical Centre is at 100 Wellington Street, Freemans Bay, Auckland 1011.

Parking

  • The clinic lists onsite and street parking.
  • Healthpoint lists free parking near the front by the pharmacy and restaurant.
  • Parking availability is not guaranteed.
  • Allow extra time during busy periods.

Accessibility

  • Easy wheelchair access is listed.
  • A pharmacy is located nearby.
  • Reception can order a taxi.
  • Phone ahead when drop-off or mobility support is essential.

Common Mistakes That Cause Delays or Extra Costs

1

Trying to book the first appointment only online.
The clinic says the first visit must be booked by phone.

2

Using one 15-minute visit for several complex concerns.
Ask reception whether extended time is required.

3

Sending an urgent symptom through myIndici.
Portal messages are not an urgent triage service.

4

Using outdated fees.
The current clinic page lists youth at $65 and enrolled adults at $81.50.

5

Waiting until medicine has run out.
Routine approved repeats may take 24–48 hours.

6

Expecting a 12-month prescription automatically.
Only a small number of highly stable patients may qualify.

7

Booking a specialist service as a normal GP visit.
ADHD, allergy, skin, travel and LARC services have separate pathways.

8

Travelling to the wrong location.
Some menopause, mental-health and contraception services operate at Mission Bay or Remuera.

9

Relying on the clinic’s older CareHQ hours.
CareHQ currently lists GP appointments until 10pm.

10

Assuming a virtual visit replaces physical assessment.
You may still need urgent care or an in-person clinic visit.

Official Sources for Verification and Final Actions

Use the relevant official source after reading the practical explanation above. Fees, clinicians, service availability and wait times can change.

Official clinic website

Current notices, contact details, hours, enrolment and services.

Open official clinic website
Official fee page

Current consultations, casual visits, prescriptions, forms and procedures.

Check official fees
myIndici instructions

Activation, first appointment, bookings, repeats, results and messaging.

Read portal instructions
Healthpoint listing

Clinic-reviewed hours, enrolment, services, language, parking and access.

Verify Healthpoint information
Privacy statement

Indirect information collection, AI documentation, record rights and retention.

Open official privacy PDF
Specialist services

Adult ADHD, allergy testing, skin checks, travel medicine and contraception.

Check ADHD service
CareHQ

Current virtual-GP availability, fees, suitability and booking conditions.

Check CareHQ
White Cross Ascot

24-hour walk-in care, current wait time, X-ray, parking and fees.

Check White Cross Ascot

Independent guide: Medical Centre NZ is not Freemans Bay Medical Centre, CareHQ or White Cross. This page does not diagnose symptoms, prescribe treatment or replace advice from a qualified health professional.

Freemans Bay Medical Centre FAQs

What is Freemans Bay Medical Centre’s phone number?

The main phone number is 09 378 6653. Use it for a first appointment, urgent routing, complex bookings, fee questions and specialist-service enquiries.

What are Freemans Bay Medical Centre’s opening hours?

The clinic is open Monday to Friday from 8am to 5pm. Receptionists are listed as taking calls from 7:30am to 5pm. The clinic is closed on weekends and listed public holidays.

How long is a standard appointment?

A standard consultation is 15 minutes and is intended for one major health issue and one minor concern. Ask for extra time when several complex matters need discussion.

Can I book through myIndici?

Yes. Established patients can use myIndici for suitable routine appointments. The clinic says the first appointment must be booked by calling reception.

How much is an enrolled adult GP consultation?

The current official clinic fee page lists an enrolled adult consultation at $81.50 and a Community Services Card consultation at $20.

How long does a repeat prescription take?

Most approved repeat prescriptions are listed as ready within 24–48 hours. The current official fee is $35 for patients aged 14 and older, or $40 for an urgent prescription.

Is Freemans Bay Medical Centre accepting new patients?

Healthpoint currently lists the practice as welcoming new patients, and the clinic homepage links to an online enrolment form. Wait for confirmation before assuming enrolment and funding are complete.

Does the clinic provide adult ADHD assessments?

Yes. The clinic offers a three-step adult ADHD assessment and prescribing pathway for people aged 18 and older, including patients who are not enrolled.

Does Freemans Bay Medical Centre provide allergy testing?

Yes. The clinic lists 30-minute skin-prick testing at $300, additional allergens at $20 each and a separate follow-up consultation at $280.

Where should I go after hours?

Use CareHQ for a suitable virtual consultation or White Cross Ascot for 24-hour walk-in urgent care. Call Healthline on 0800 611 116 when unsure and call 111 for a critical emergency.

Final Patient Checklist

Call 09 378 6653 for a first appointment, same-day concern, extended booking, procedure or specialist service. Use myIndici for suitable routine bookings, prescriptions, results and account tasks after activation.

Confirm the current fee, clinician, clinic location and preparation before travelling. After hours, choose CareHQ, White Cross Ascot or Healthline according to the problem, and call 111 for a critical emergency.