Queenstown Medical Centre: Hours, Fees & Urgent Care

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Queenstown GP, visitor and urgent-care guide

Find the Right Care Before You Travel

Check Queenstown Medical Centre phone details, clinic locations, appointment routes, visitor requirements, published fees and current urgent-care hours in one practical guide.

Enrolled patients, local casual patients and overseas visitors follow different booking and payment steps. Start with your patient type so you do not arrive at the wrong clinic or use the wrong booking route.

Call 03 441 0500 Plan an appointment Need urgent care?
Main phone 03 441 0500
Phone lines Mon–Fri, 8am–5pm
Urgent Care Walk-in, 7 days
Main address 9 Isle Street

Quick Answer

Queenstown Medical Centre operates three general-practice locations and a seven-day walk-in Urgent Care clinic. The central Isle Street site is at 9 Isle Street, Queenstown, and the main reception number is 03 441 0500.

  • Phone lines are open Monday to Friday from 8am to 5pm.
  • Appointments cannot be requested by email.
  • Enrolled patients can use the patient portal for suitable appointments.
  • Casual patients should complete the online casual form before calling or visiting.
  • Current Urgent Care hours are 8am–7pm weekdays and 10am–5pm weekends and public holidays.

I Want To…

Choose the task closest to your situation.

Check phone and hours Reception, email rules and main contact details. Book a GP appointment Portal, phone, extended and specialist bookings. Choose a clinic location Isle Street, Remarkables Park or Jack’s Point. Visit as a tourist Casual form, payment, photo ID and insurance receipts. Compare current fees Enrolled, non-enrolled, overseas, ACC and after-hours. Get same-day urgent care Walk-in hours, suitable injuries and emergency limits.

Which Queenstown Medical Route Should You Use?

The correct route depends on urgency, enrolment and whether you are visiting Queenstown temporarily.

Routine GP care

  • Stable or ongoing health concern.
  • Medication or long-term condition review.
  • Screening, vaccination or planned procedure.
  • Use the portal if enrolled, or phone reception.

Casual or overseas care

  • You are not enrolled with QMC.
  • You are on holiday or visiting New Zealand.
  • Complete the casual form first where possible.
  • Expect payment before the consultation.

Urgent same-day care

  • The problem cannot wait for a routine appointment.
  • The illness or injury is not life-threatening.
  • Walk into Urgent Care at 9 Isle Street.
  • Call 111 instead for a critical emergency.

Phone, Email and Main Address

Use reception for appointments and clinic-specific questions. QMC states that appointments cannot be requested by email.

Main phone
03 441 0500
Phone-line hours
Monday–Friday, 8am–5pm
General email
info@qmc.co.nz for suitable non-urgent administration
Email appointment rule
Appointments are not accepted by email
Central clinic
9 Isle Street, Queenstown 9300
Healthline
0800 611 116, available 24 hours
Verify official contact details Call reception

Book the Correct Appointment the First Time

Standard consultations are generally 15 minutes. Choose an extended appointment when several concerns, complicated forms or a detailed review need extra time.

What you need Best first action Why Prepare before booking
Routine enrolled-patient appointment Patient portal or phone Suitable GP and Nurse Practitioner appointments can be booked online. Main concern, preferred clinic and clinician preference.
New or worsening symptoms today Phone 03 441 0500 Reception can explain same-day and Urgent Care routes. When symptoms began and what has changed.
Several health concerns Request an extended appointment A standard 15-minute consultation may not be enough. Prioritised concerns and medicine list.
Procedure, nurse or specialist clinic Phone reception The service may require a specific clinic, clinician or preparation. Referral, procedure name, forms and previous results.
Casual or overseas appointment Complete casual form, then call QMC needs your details before confirming care and fees. Photo ID, funding eligibility and insurance details.
Urgent non-life-threatening care Walk into Isle Street Urgent Care Urgent Care does not accept appointments. Medication list, identification and payment.

Identify urgency

Decide whether the problem is routine, urgent or life-threatening.

Choose patient type

Follow the enrolled, casual or overseas-visitor route.

Select location and length

Confirm the correct clinic and whether 15 minutes is enough.

Confirm fee and preparation

Ask about cost, forms, fasting, documents or vaccine stock.

Reception script

“Kia ora, I am an enrolled / casual / overseas patient. My main concern is ____. It started ____, and it is getting better / staying the same / getting worse. Should I book a routine appointment, an extended appointment or attend Urgent Care?”

Have ready when booking

  • Full name and date of birth.
  • Main reason for the visit.
  • Duration and changes in symptoms.
  • Current medicines and allergies.
  • Preferred clinic location.
  • Interpreter or accessibility needs.

Bring to the appointment

  • Photo ID when requested.
  • Community Services Card, if relevant.
  • Medicine list or pharmacy details.
  • Specialist or hospital letters.
  • Insurance or eligibility documents.
  • A suitable payment method.
Open official booking options Phone for booking help

Compare QMC’s Three Clinic Locations

Check the address in your confirmation. Routine services and opening hours differ across the three locations.

Central Queenstown

Isle Street

Main general-practice location and home of the seven-day Urgent Care clinic.

Address
9 Isle Street, Queenstown 9300
Routine GP appointments
Monday–Friday, 9am–5pm
Urgent Care weekdays
8am–7pm
Urgent Care weekends
10am–5pm
Check Isle Street
Frankton

Remarkables Park

General practice plus selected cervical-screening, sexual-health and ear-care clinics.

Address
Level 2, 12 Hawthorne Drive, Remarkables Park, Frankton
Opening hours
Monday–Friday, 8:15am–4:45pm
Access
Book the correct appointment before travelling
Check Remarkables Park
Jack’s Point

Jack’s Point Clinic

Booked general-practice care with GP, Nurse Practitioner, nursing and wellbeing support.

Address
120B Maori Jack Road
Monday–Thursday
9am–5pm
Friday
9am–12pm
Access
By appointment only
Check Jack’s Point
Failed-visit warning: specialist clinics, procedures and online bookings may be assigned to a specific location. Check the clinic name and address in your confirmation.

Casual Patients, Tourists and Overseas Visitors

QMC accepts casual and overseas patients. Completing the electronic casual form before arrival can shorten registration time.

Before attending

  • Complete the electronic casual-patient form.
  • Call reception after submitting it if you need a booked appointment.
  • Walk into Urgent Care for suitable urgent problems.
  • Bring photo identification if requested.
  • Confirm which fee category applies.

For travel-insurance claims

  • Expect payment before seeing the clinician.
  • Request and retain an itemised invoice or receipt.
  • Request consultation notes if your insurer requires them.
  • QMC does not accept direct payment from travel insurers.
  • Ask whether ACC may apply to an injury.
Read official visitor instructions Call after completing the form

Enrolment, Eligibility and Subsidised Fees

Enrolled patients usually pay lower consultation fees because eligible care receives public funding. Eligibility depends on New Zealand health-funding rules, citizenship, residency or qualifying visa conditions.

Check eligibility

Review citizenship, residency or qualifying visa requirements.

Prepare evidence

Gather identity, residency, visa or local employment documents.

Submit enrolment

Complete the official QMC enrolment process.

Confirm activation

Do not assume subsidised fees apply until enrolment is processed.

Local-worker help: QMC publishes discounted non-enrolled fees for eligible New Zealand-funded patients and some locally based workers living in the Central Lakes area. Proof of a current local employment agreement may be required.
Check enrolment eligibility Ask about enrolment

GP, Nurse and Specialist Services

Phone before travelling for procedures or specialist clinics because availability can depend on location, clinician and appointment length.

General practice

  • GP and Nurse Practitioner consultations.
  • Long-term condition reviews.
  • Child, adult and older-person healthcare.
  • Medication reviews and repeat prescriptions.
  • Telehealth where clinically appropriate.

Injury and urgent care

  • Nurse triage followed by a doctor or Nurse Practitioner.
  • Cuts, burns, bites, sprains and strains.
  • Suspected fractures, X-rays and plaster support.
  • Stitching and bandaging.
  • ACC-related care where eligible.

Travel and immigration

  • Travel-health consultations and vaccines.
  • New Zealand immigration medicals.
  • Australian immigration medicals.
  • Laboratory, radiology and external charges may be separate.

Women’s and sexual health

  • Cervical screening and HPV self-swab options.
  • Sexual-health clinics.
  • Contraceptive-device insertion and removal.
  • Menopause care.

Nurse and clinic services

  • Nurse consultations.
  • Ear-care services at selected locations.
  • Vaccinations and clinical procedures.
  • Medical forms and monitoring.

Wellbeing support

  • Health Coaches and Health Improvement Practitioners.
  • Mental-health and behavioural support pathways.
  • Nutrition, movement and healthy-habit support.
  • Availability may depend on enrolment and location.
Booking language that helps: state the exact service, such as “immigration medical,” “travel consultation,” “cervical screening,” “ear care,” “sexual-health clinic” or “extended GP consultation.”
Check official QMC services

Published Queenstown Medical Centre Fees

These are selected published examples, not a guaranteed quote. The final cost depends on enrolment, age, ACC, Community Services Card status, consultation length and after-hours timing.

Enrolled-patient examples

$72 standard

  • 15-minute GP/NP consultation: $72.
  • Urgent Care GP/NP visit: $78.
  • ACC consultation: $58.
  • 30-minute extended consultation: $144.
  • Nurse consultation: $41.
  • Weekend/after-hours addition: $25.

Non-enrolled examples

$110 standard

  • 15-minute GP/NP consultation: $110.
  • Urgent Care GP/NP visit: $120.
  • ACC consultation: $69.
  • 30-minute consultation: $220.
  • Nurse consultation: $51.
  • Weekend/after-hours addition: $55.

Overseas-visitor examples

$255 minimum

  • GP/NP consultation: $255 minimum.
  • ACC consultation: $220.
  • Weekend/after-hours addition: $55.
  • Consultations may be charged in 15-minute increments.
  • Laboratory and X-ray charges may be additional.
  • Payment is required before consultation.

Children under 14: check the exact eligibility rule

QMC lists no standard consultation fee for enrolled children under 14. Certain non-enrolled children may also qualify for free after-hours medical or ACC care, but conditions apply, including enrolment with a practice under the WellSouth Primary Health Organisation.

Travel, immigration and selected clinic fees

Service Published fee example Important extra cost
New Zealand immigration medical $270 consultation Laboratory, X-ray and external-agency charges may be additional.
Australian immigration medical $360 consultation Available only with approved listed doctors; extra testing may apply.
Travel consultation $300 for listed family/group configuration Vaccine costs are not included.
Travel vaccine-only follow-up $22.50 appointment fee The vaccine itself is additional.
Cervical screening nurse appointment $51 enrolled / $79 casual Eligibility and funding can affect the final cost.
Vasectomy $525 A $100 pre-consultation is required; procedure is at Isle Street only.
Verify before booking: QMC can update fees, funding rules and eligibility. Ask for the total expected cost when booking a procedure, medical, vaccine, casual visit or extended consultation.
Verify current official fees Confirm my fee category

Current After Hours and Urgent Care Guide

Use the dedicated Urgent Care page for current hours. Some older QMC pages still display the previous 9am–8pm weekday schedule, while the June 2026 update and current Urgent Care page show the newer 8am–7pm hours.

Walk-in Urgent Care details

Address
9 Isle Street, Queenstown 9300
Phone
03 441 0500
Monday–Friday
8am–7pm
Weekends/public holidays
10am–5pm
Appointment
Not required; walk-in only
Clinical process
Nurse triage, then doctor or Nurse Practitioner consultation

Problems QMC says it can assess

  • Flu symptoms and non-life-threatening breathing problems.
  • Insect bites, cuts and burns.
  • Sprains, strains and suspected fractures.
  • X-rays, plaster-cast support and fracture follow-up.
  • Injuries requiring stitching or bandaging.
  • Other common illnesses and minor injuries that cannot wait.
Check current Urgent Care details

Immigration Medical Booking and Document Checklist

QMC provides New Zealand and Australian immigration medical services. These are not ordinary GP appointments and may require forms, reference numbers, prepayment, blood tests and X-rays.

Before contacting QMC

  • Confirm whether Immigration New Zealand requires a medical, chest X-ray or both.
  • Use an approved panel physician when required.
  • Complete QMC’s registration and booking forms.
  • Call within the instructed timeframe to make prepayment and confirm the appointment.
  • Ask whether blood tests or radiology occur at another location.

Bring to the appointment

  • Valid passport or accepted identity document.
  • Glasses or contact lenses if used.
  • Medication list with names and doses.
  • Relevant medical reports, scans and immunisation history.
  • Immigration reference or eMedical information supplied to you.
  • A support person or interpreter if needed—tell the clinic in advance.
Open QMC immigration clinic Read official INZ guidance Open INZ 1007 PDF

Map and Before-Leaving-Home Checklist

The central Isle Street location is in Queenstown town centre. Routine appointments may instead be booked at Remarkables Park or Jack’s Point.

Common Failed-Visit Mistakes

1

Emailing for an appointment.
QMC does not accept appointment requests by email.

2

Going to the wrong clinic.
Check Isle Street, Remarkables Park or Jack’s Point in the confirmation.

3

Using a 15-minute slot for several issues.
Request an extended consultation.

4

Skipping casual registration.
Visitors should complete the form before attending where possible.

5

Expecting direct travel-insurer payment.
Pay QMC and retain the required records.

6

Assuming all children are automatically free.
Enrolment and WellSouth eligibility conditions matter.

7

Using Urgent Care for a critical emergency.
Call 111 instead.

8

Following an old hours snippet.
Use the dedicated Urgent Care page for current 8am–7pm weekday hours.

Official Links for Final Actions

Use these after deciding which task you need to complete.

Appointment booking

Portal, telephone, casual and Urgent Care routes.

Open booking options
Urgent Care

Current hours, walk-in access and suitable conditions.

Open Urgent Care page
Current fees

Enrolled, casual, overseas, ACC and procedure fees.

Open fee schedule
Casual patients

Visitor registration, payment and insurance documentation.

Open visitor guidance
Clinic locations

Isle Street, Remarkables Park and Jack’s Point.

Compare locations
Health New Zealand

Lakes District Hospital and emergency-department information.

Open hospital information

This is an independent patient guide. It is not Queenstown Medical Centre and does not provide diagnosis, treatment or personalised medical advice.

Queenstown Medical Centre FAQs

What is the Queenstown Medical Centre phone number?

The main Queenstown Medical Centre phone number is 03 441 0500. Phone lines are open Monday to Friday from 8am to 5pm.

What are the Queenstown Medical Centre GP clinic hours?

Routine Isle Street GP appointments are listed Monday to Friday from 9am to 5pm. Remarkables Park is open Monday to Friday from 8:15am to 4:45pm. Jack’s Point is open Monday to Thursday from 9am to 5pm and Friday from 9am to 12pm.

Can I book a Queenstown Medical Centre appointment online?

Enrolled patients can book suitable GP and Nurse Practitioner appointments through the patient portal. Phone reception when the appointment type, urgency, location or required length is unclear.

Can I request an appointment by email?

No. Queenstown Medical Centre states that appointments cannot be requested by email. Use the patient portal or phone 03 441 0500.

What are the current QMC Urgent Care hours?

The dedicated QMC Urgent Care page lists 8am to 7pm Monday to Friday and 10am to 5pm on weekends and public holidays at 9 Isle Street.

Do I need an appointment for Queenstown Urgent Care?

No. QMC Urgent Care is a walk-in service operating seven days a week. It is for suitable non-life-threatening illnesses and injuries.

Does Queenstown Medical Centre accept overseas visitors?

Yes. Overseas visitors can use QMC services. Complete the casual-patient form where possible, expect payment before consultation and retain receipts and consultation notes for travel insurance.

How much is a Queenstown Medical Centre GP appointment?

QMC’s published fee page lists an enrolled 15-minute GP or Nurse Practitioner consultation at $72, a non-enrolled consultation at $110 and an overseas-visitor consultation from $255. Verify current fees before booking.

Are children under 14 free at Queenstown Medical Centre?

QMC lists no standard consultation fee for enrolled children under 14. Some non-enrolled children may qualify for free after-hours medical or ACC care when WellSouth eligibility conditions are met.

What should I do when Queenstown Medical Centre is closed?

Call Healthline on 0800 611 116 for health advice. Call 111 for a critical emergency. Lakes District Hospital at 20 Douglas Street has a 24-hour emergency department.

Final Patient Check

For routine enrolled care, use the QMC booking page or phone 03 441 0500. Casual and overseas patients should complete the visitor form, confirm fees and retain payment documents.

For urgent non-life-threatening care, walk into 9 Isle Street during current Urgent Care hours. Call 111 for a critical emergency or Healthline when you are unsure which service to use.