Browns Bay Medical Centre 2026: Hours, Fees & Booking

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Browns Bay GP booking and visit planner

Find the Safest Route Before You Book

Check Browns Bay Medical Centre’s weekday hours, phone number, Health365 booking, enrolment instructions, current fees and Shorecare after-hours options.

The clinic is appointment-based rather than walk-in. Use Health365 for suitable routine tasks, or phone reception when you are unwell, need nurse triage, require a special service or have several concerns.

Call 09 479 5422 Choose a booking route Clinic closed?

Quick Answer

Browns Bay Medical Centre is at 13–15 Bute Road, Browns Bay, Auckland 0630. It is normally open Monday to Friday from 8am to 5:30pm and closed on weekends and public holidays.

  • Phone 09 479 5422 for appointments, same-day concerns, nurse triage, fees and urgent administration.
  • The clinic does not offer routine walk-in GP consultations.
  • Health365 is used for suitable bookings, repeat prescriptions, results and secure messages.
  • The official sources currently disagree about which doctors are accepting enrolments, so confirm before selecting a GP.
  • Call 111 for a critical emergency or Healthline on 0800 611 116 when unsure what care is needed.

Opening Hours, Phone, Email and Location

The clinic website and clinic-reviewed Healthpoint listing give the same main address, phone number and weekday opening hours.

Main phone
09 479 5422
Administrative email
admin@brownsbaymed.co.nz
Address
13–15 Bute Road, Browns Bay, Auckland 0630
Monday–Friday
8am–5:30pm
Weekends
Closed
Public holidays
Closed; verify before travelling
Healthlink EDI
brownsby
Ground-floor pharmacy
Bays Health Pharmacy: 09 972 2091
Accessibility
Wheelchair access is listed, and the clinic says a wheelchair is available on site
Email is not an urgent contact route. The clinic says messages are checked intermittently. Phone if urgent attention is required. Appointment requests by email are generally reserved for people with severe hearing loss.

Parking outside the centre

Parking is available at the front of the medical centre. The clinic asks visitors to leave the space directly in front of the building for disabled patients and parents with young children.

Verify official hours and contact details Call reception

How to Book the Correct Appointment

Browns Bay Medical Centre is appointment-based rather than walk-in. Routine bookings may be made through Health365, while unwell patients should phone so a nurse can help choose face-to-face, phone, video or another safe route.

What you need Best first action What to tell reception
Routine GP consultation Health365 or phone Main concern, preferred GP and whether one or several issues need discussion.
New or worsening symptoms today Phone reception When symptoms started, what has changed and why the problem may not safely wait.
Fever, cough, sore throat or respiratory symptoms Phone before arriving Symptoms and any breathing difficulty so safe arrival instructions can be given.
Flu vaccine or childhood immunisation Phone reception Patient age, vaccine required and whether the child and caregiver are currently well.
Nurse appointment Phone reception The exact task, such as wound care, cervical screening, blood pressure, vaccination or diabetes support.
Several or complex health concerns Ask for a double appointment How many issues need discussion and which one is most important.
Phone or video consultation Phone or use the portal where available Why virtual care may be suitable and the best number for contact.
Critical emergency Call 111 Do not delay emergency help while trying to contact the clinic.

Standard consultations are 15 minutes

The clinic says a standard appointment is intended for about one or two medical issues. If several or complex matters need discussion, request a double appointment in advance or expect that another visit may be required.

Identify the main concern

Decide what matters most and whether it is getting worse.

Choose phone or portal

Use Health365 for routine tasks and phone for urgent or unclear requests.

Prepare the details

Have symptoms, medicine names, preferred doctor and service ready.

Confirm the visit

Check appointment length, fee, preparation and arrival instructions.

Simple reception script

“Kia ora, my main concern is ____. It started ____, and it is getting better / staying the same / getting worse. Do I need a standard appointment, double appointment, nurse call, virtual consultation or same-day assessment?”

Have ready when booking

  • Patient name and date of birth.
  • Main reason for the appointment.
  • When symptoms began and what changed.
  • Current medicine names and doses.
  • Preferred GP, if relevant.
  • Interpreter, hearing or mobility needs.

Bring to the appointment

  • Community Services Card when relevant.
  • Medicine and preferred-pharmacy details.
  • Hospital, specialist or discharge letters.
  • Forms that need completion.
  • Priority questions and symptom notes.
  • A suitable payment method.
Cancellation rule: the clinic asks for at least four hours’ notice when cancelling or rescheduling. Late changes or failure to attend may incur a fee.
Open Health365 booking Phone for booking help

New-Patient Enrolment: Resolve the Doctor-List Conflict

The practice is publicly listed as enrolling, but its three official or clinic-reviewed sources currently name different doctors. This means patients should not assume that every doctor shown on one page is still accepting enrolments.

Current source Doctors shown for enrolment or selection How to use this information
Clinic new-patient page Dr Rick Barber, Dr Brian Ok, Dr Rachel Dallimore and Dr Angela Lee This is the clinic’s dedicated public enrolment page, but confirm availability before choosing.
Live clinic enrolment form Dr Shelley Stansfield, Dr Rachel Dallimore, Dr Tina Dirven and Dr Angela Lee The form’s preferred-doctor list differs from the public page.
Healthpoint Dr Rachel Dallimore and Dr Tina Dirven Healthpoint also conflicts with the clinic page, so direct confirmation is safest.
Best action: use the live enrolment form, but phone the clinic if your preferred doctor is missing from the form or appears only on another source.

What the enrolment application asks for

1

Identity and eligibility

Prepare passport, visa, birth-certificate or other evidence showing eligibility for publicly funded healthcare where required.

2

Clinical and contact details

Provide address, phone, email, emergency contact, smoking status and Community Services Card information.

3

Record transfer

Choose whether the practice should request records from your previous doctor and provide the previous clinic’s details.

Processing and first-appointment rules

  • The clinic says enrolment may take about three to five business days to process.
  • The automatic JotForm email confirms submission only; it is not proof that enrolment has been accepted.
  • Wait for the clinic administration team’s enrolment confirmation before relying on enrolled fees.
  • The form states that a new patient’s first appointment requires at least 30 minutes.
  • Healthpoint lists an additional $48 fee for the first appointment of a newly enrolled patient.
  • Subsequent appointments are generally about 10–15 minutes.
  • The form states that double appointments may be charged at twice the normal age-band consultation rate.
  • People living more than about 7km away are encouraged to consider whether a closer practice would be more practical for urgent home visits.
Casual or visitor option: the enrolment form includes a “Casual or Visitor Only” choice, but appointment availability and casual fees should be confirmed directly before travelling.
Read the clinic’s new-patient page Open the live enrolment form Confirm the enrolling doctor

GP Fees, ACC Charges and First-Visit Costs

The clinic’s fees page lists standard enrolled-patient charges effective from 4 August 2025. Healthpoint currently shows the same standard consultation figures plus ACC and first-appointment information.

$

Fee-date warning: reconfirm the total before booking. Cost can change according to age, Community Services Card status, enrolment, appointment length, ACC eligibility, service type, materials and account status.

Eligible enrolled patient Standard consultation With Community Services Card
Under 14 years Free Free
14–17 years $56 $13.50
18–24 years $67 $20
25–64 years $79 $20
65 years and over $69 $20

ACC consultation part-charges listed by Healthpoint

Age ACC part-charge ACC with CSC
0–13 years Free Free
14–17 years $53 $16
18 years and over $63 $24

Healthpoint also lists an accident surcharge range of $16–$63 and an additional $48 for the first appointment of a newly enrolled patient. Confirm whether these charges apply to your exact booking.

Charges that require confirmation

Service What to ask before booking
Phone or video consultation Normal consultation charges apply; confirm the age-band amount.
Double appointment The enrolment form says double visits may cost twice the normal age-band fee.
Repeat prescription Ask for the current standard and controlled-medicine script fee.
Home visit Confirm clinical suitability, availability, travel limits and additional cost.
Form or medical certificate Ask whether an appointment is required and what the total fee will be.
Nurse care or procedure Ask whether materials, laboratory work and follow-up are charged separately.
Financial difficulty: the clinic asks patients to speak privately with their GP, staff or accounts team because payment-plan or assistance options may be available.
Check the official fees page Verify Healthpoint charges Confirm your fee

Accounts Policy PDF: Payment Deadlines and Portal Restrictions

The clinic currently links a one-page Accounts Policy with an effective date of 1 June 2024. These rules are separate from the age-based consultation fee table.

Payment methods

  • Payment is encouraged at the time of service.
  • The policy lists cash, EFTPOS and online payment.
  • If payment is not made immediately, a billing statement may be issued.

Outstanding balances

  • The policy expects payment within 14 days of the statement date.
  • A late fee of $7 may apply after the specified period.
  • Accounts unpaid for 90 days may be referred to a collection agency.
  • Additional collection fees or interest may apply.

Portal and payment help

  • The policy says Health365 access may be removed while an account is overdue.
  • Access is restored after the account is brought up to date.
  • Payment-plan questions can be sent to accounts@brownsbaymed.co.nz.
Keep contact information current. The accounts policy places responsibility on patients to update their billing and contact details when they change.
Open the official Accounts Policy PDF Email the accounts team

Health365 Portal, Consent Form and Email Security

Health365 is the clinic’s portal for suitable bookings, regular medicines, test results, medical-problem lists and secure consultations. The linked consent form is dated May 2019, so confirm the current registration process if anything has changed.

Portal functions listed in the PDF

  • Book GP appointments online.
  • View regular medicines and order repeat prescriptions.
  • View test results and specialist letters.
  • View medical problems recorded on file.
  • Use secure electronic consultation with a GP.

Email privacy rules

  • Use a private personal email rather than a work or shared address where possible.
  • Anyone able to open the activation email may be able to access medical information.
  • Using a shared email can imply consent for the other person to access the portal.
  • Do not register if you do not check the email account regularly.

Password safety

  • Reset the temporary password immediately.
  • Keep the password private and secure.
  • The PDF advises against allowing a computer to save the password.
  • Change the password if a security breach is suspected.

How to activate Health365

  1. Download or open the clinic’s portal-consent form.
  2. Enter your name, date of birth and the email address to use.
  3. Sign and date the consent.
  4. Return the completed form to the clinic using the current instructions.
  5. Open the activation email and complete the password setup.
  6. New patients should complete their first appointment before expecting portal activation.

Repeat prescription processing

The clinic’s services page says normal scripts require 24 hours and controlled medicines require 48 hours. Its FAQ advises allowing 48 working hours for all prescription processing. To avoid running out, follow the more cautious 48-working-hour timeframe.

Prescription request script

“My full name and address are ____. I need [medicine name, strength and quantity]. Please send the prescription to [pharmacy name and location]. I have approximately ____ days remaining.”

Urgent medicine problem: do not rely on a routine portal request if medicine has run out, symptoms are unstable, the dose has changed or the request involves a controlled medicine. Phone reception.

Test-result follow-up

The clinic says it contacts patients when results need further action. Patients may request routine notification or view filed results through Health365. Keep phone, mobile and email information current, and recontact the clinic if symptoms continue despite a normal result.

Read the clinic’s portal page Open the portal-consent PDF Open Health365

Doctors and Languages Listed for the Practice

Healthpoint currently lists ten GPs. The clinic’s own team and enrolment pages should be used alongside Healthpoint because roster and enrolment availability can change.

Dr Richard “Rick” Barber General practitioner
Dr Rachel Dallimore General practitioner
Dr Tina Dirven General practitioner
Dr Angela Lee General practitioner
Dr David Lim General practitioner
Dr Brian Ok General practitioner
Dr Eugeen Ong General practitioner
Dr Veronica Spencer General practitioner
Dr Shelley Stansfield General practitioner
Dr Trudy Warin General practitioner
Languages: Healthpoint currently lists English and Korean. Request language support when booking because availability may depend on the clinician and day.
View the clinic’s GP team Confirm doctor availability

GP, Nurse, Injury and Preventive Health Services

The clinic and Healthpoint list general practice, nurse advice, injury care, immunisation, screening, reproductive health, minor surgery, respiratory testing and wellbeing support.

General GP care and long-term conditions

The practice provides adult, child and older-person care, medicine monitoring, routine reviews and general health advice.

  • Request a double appointment for multiple complex concerns.
  • Bring current medicine details and relevant specialist letters.
  • Phone if symptoms are worsening or the correct appointment type is unclear.
Nurse advice and appointments

Practice nurses provide advice about immunisation, allergy, diabetes, blood pressure, kidney care, smoking cessation, cervical screening, asthma and general health.

  • State the exact nurse service when booking.
  • Ask whether a GP assessment is needed first.
  • Confirm preparation, time and fees.
Accidents and sporting injuries

The clinic manages many acute injuries and can arrange referrals for X-rays, additional treatment or specialist opinion.

  • Phone first for an acute injury.
  • Describe bleeding, swelling, movement and how the injury happened.
  • Call 111 for a major accident or critical symptoms.
Cervical screening, ECG and respiratory testing

Healthpoint lists cervical screening, ECG, spirometry and peak-flow testing.

  • Ask whether the booking is with a nurse or GP.
  • Confirm preparation and any separate charge.
  • Cervical screening may include self-collected HPV swabbing where suitable.
Contraception and sexual health

Healthpoint lists IUD and Jadelle insertion or removal, sexual-health checks and other reproductive-health services.

  • Phone for the correct assessment and procedure booking.
  • Ask whether consultation, device, insertion and follow-up charges are separate.
Immunisation and Well Child care

The practice lists childhood, pregnancy, flu, shingles, MMR, HPV, meningococcal, RSV and other funded or private vaccines.

  • Phone to book rather than choosing a generic GP slot.
  • Confirm eligibility, stock and cost.
  • Well Child immunisation bookings are intended for well children and caregivers.
Liquid nitrogen and minor procedures

Healthpoint lists liquid nitrogen and minor surgery for selected skin lesions, skin tags, biopsies and related procedures.

  • Assessment may be required before treatment.
  • Some conditions require more than one session.
  • Confirm procedure, material, laboratory and follow-up costs.
Health Improvement Practitioner support

The clinic describes brief funded wellbeing support for stress, low mood, anxiety, relationships, parenting, addiction, pain, sleep and work or financial pressure.

  • Book through reception.
  • The clinic describes appointments as approximately 25 minutes.
  • Confirm current clinician availability.
Home visits

Home visits may be available where genuinely necessary, but the clinic says patients can usually be assessed more effectively at the medical centre.

  • Speak to a nurse first.
  • An extra charge applies.
  • Distance from the practice may affect availability.
Verify clinic services Ask which appointment to book

After-Hours Care: Shorecare and Healthline

Browns Bay Medical Centre names Shorecare as its after-hours provider. Shorecare offers walk-in urgent care at Smales Farm and Greville Road without a booked appointment.

Shorecare Smales Farm

Address
74 Taharoto Road, Takapuna, Auckland
Hours
Open 24 hours, 365 days
Phone
09 486 7777, extension 1
Access
Walk-in urgent care; no appointment required
Facilities
X-ray, plastering, wound care and treatment of many simple fractures
Check Shorecare status

Shorecare Greville Road

Address
50 Greville Road, Pinehill, Auckland
Usual hours
8am–8pm, 365 days
Phone
09 486 7777, extension 2
Access
Walk-in urgent care; no appointment required
Before travel
Check the live website because temporary staffing closures can occur
Verify Greville Road opening
Shorecare subsidy note: Shorecare currently says subsidised after-hours fees are available for people aged over 65 and Community Services Card holders. It also states that under-14 ACC consultations are free at all times and medical consultations are free after hours. Verify current eligibility before relying on this.

Call Healthline when unsure

Healthline is free and available 24 hours a day on 0800 611 116. Nurses and paramedics can advise whether to stay home, see a GP, attend urgent care or seek emergency help.

Call 111 for emergencies

Call 111 for chest pain, breathing difficulty, choking, stroke signs, unconsciousness, severe bleeding, anaphylaxis, severe burns or another critical emergency.

Call Healthline Read Healthline guidance Check when to call 111

Map, Parking, Pharmacy and Arrival Checklist

The clinic is in the Bays Health building at 13–15 Bute Road. Bays Health Pharmacy is a separate service on the ground floor.

Clinic versus pharmacy: call the medical centre on 09 479 5422 for GP appointments and clinic administration. Call Bays Health Pharmacy on 09 972 2091 for dispensing, pharmacy opening or collection questions.

Common Booking and Failed-Visit Mistakes

Avoid these problems before contacting the practice or leaving home.

1

Arriving as a walk-in.
The practice says routine GP care is appointment-based.

2

Emailing an urgent problem.
Email is checked intermittently; phone when urgent.

3

Booking 15 minutes for many concerns.
Request a double appointment.

4

Assuming every enrolment list matches.
The clinic page, live form and Healthpoint currently differ.

5

Assuming the JotForm email confirms enrolment.
Wait for clinic administration confirmation.

6

Requesting medicine at the last minute.
Allow 48 working hours where possible.

7

Using a shared email for Health365 without considering privacy.
Anyone with email access may reach portal information.

8

Going to Greville Road without checking.
Temporary closures can occur.

9

Ignoring an overdue balance.
The accounts policy allows late fees, portal restriction and collection action.

10

Calling the pharmacy to change a GP appointment.
The pharmacy and clinic are separate services.

Official Sources for Final Verification

Use each source for the exact action described. Opening hours, fees, enrolment, doctor availability, portal requirements and urgent-care status can change.

Browns Bay Medical Centre

Official services, fees, enrolment, contact and patient instructions.

Open the clinic website
Healthpoint clinic listing

Clinic-reviewed doctors, services, fees, hours and after-hours information.

Verify Healthpoint details
Live enrolment form

Eligibility evidence, preferred-doctor options, record transfer and first-visit rules.

Open the enrolment form
Health365 consent PDF

Portal functions, email privacy, password security and consent fields.

Open the portal PDF
Accounts Policy PDF

Payment methods, 14-day balance period, late fees and portal restrictions.

Open the accounts PDF
Shorecare

Live urgent-care locations, hours, services and temporary closure notices.

Check Shorecare

Official information and linked PDFs were rechecked on 8 July 2026. Medical Centre NZ is an independent information website. It is not Browns Bay Medical Centre and does not provide diagnosis, treatment or personalised medical advice.

Browns Bay Medical Centre FAQs

What are Browns Bay Medical Centre’s opening hours?

Browns Bay Medical Centre is normally open Monday to Friday from 8am to 5:30pm. It is closed on weekends and public holidays. Confirm current hours before travelling.

What is Browns Bay Medical Centre’s phone number?

The listed phone number is 09 479 5422. Use it for appointments, same-day concerns, nurse triage, fees, enrolment questions and urgent administration.

Where is Browns Bay Medical Centre located?

Browns Bay Medical Centre is located at 13–15 Bute Road, Browns Bay, Auckland 0630, inside the Bays Health building.

Can I book a Browns Bay Medical Centre appointment online?

Yes. Suitable routine appointments can be booked through Health365. Phone reception when you are unwell, need same-day triage, require a nurse service or are unsure which appointment to choose.

Does Browns Bay Medical Centre accept walk-ins?

No. The clinic says it is not a routine walk-in medical centre. Phone reception or use Health365 to arrange an appointment.

Is Browns Bay Medical Centre accepting new patients?

The practice is publicly listed as enrolling, but its clinic page, live enrolment form and Healthpoint currently name different doctors. Use the live form and confirm the doctor accepting enrolments with reception.

How much does a Browns Bay Medical Centre GP appointment cost?

The official fees page lists standard enrolled-patient fees effective from 4 August 2025: free for under 14s, $56 for ages 14–17, $67 for ages 18–24, $79 for ages 25–64 and $69 for ages 65 and over. Confirm current 2026 fees before booking.

How long does a repeat prescription take?

The services page says normal scripts require 24 hours and controlled medicines require 48 hours, while the clinic FAQ advises allowing 48 working hours generally. Use the safer 48-working-hour timeframe and request medicine before it runs out.

Where should I go when Browns Bay Medical Centre is closed?

Use Shorecare Smales Farm for 24-hour walk-in urgent care or check Shorecare Greville Road for its current 8am–8pm availability. Call Healthline on 0800 611 116 for advice or 111 for a critical emergency.

Does Browns Bay Medical Centre have parking and wheelchair access?

Yes. Parking is available at the front of the centre, wheelchair access is listed and the clinic says a wheelchair is available. Leave priority spaces available for disabled patients and parents with young children.

Final Patient Check

For routine care, use Health365 or phone Browns Bay Medical Centre on 09 479 5422. Phone instead of relying on email or a portal message when symptoms are worsening, same-day care may be needed or the correct appointment type is unclear.

When the clinic is closed, use Healthline for advice or Shorecare for walk-in urgent care. Call 111 for a critical or life-threatening emergency.