Onslow Medical Centre – GP Services, Opening Hours & Appointments New Zealand

Opening hours, phone, email and contact routes

Onslow Medical Centre lists its address as 125 Moorefield Road, Johnsonville, Wellington. The official site and Healthpoint both list the phone number as 04 478 9999. Healthpoint lists the Healthlink EDI as onslowmc.

The official contact form is for non-urgent enquiries. The contact page specifically says to phone for appointments and to call 111 for medical emergencies. Do not use a contact form or email if delay could be unsafe.

What to say when you call Onslow Medical Centre

Clear wording helps staff route your request. Reception cannot diagnose you, but they can help with the correct booking route, appointment length, clinician type and preparation.

Enrolment, first appointment and PHO information

Onslow Medical Centre’s enrolment page says patients can complete online enrolment and that, once enrolment has been processed, an enrolment confirmation email will be sent. It also says the first appointment cannot be booked online because the patient needs a 15-minute nurse appointment followed by a 30-minute “New Patient” doctor appointment.

The enrolment page says the nurse appointment has no charge, while the doctor appointment is charged at a double appointment cost. It tells patients to call reception on 04 478 9999 to make the first appointment. It also says Onslow Medical Centre is part of Tu Ora Compass Health PHO – Wellington.

After-hours care when Onslow Medical Centre is closed

Onslow Medical Centre’s after-hours information points patients to multiple routes. For urgent medical problems after hours, it lists Wellington Accident and Urgent Medical Centre at 17 Adelaide Road, Newtown, phone 04 384 4944. It also says Healthline is a free 24-hour health advice service on 0800 611 116.

The clinic also mentions Practice Plus for same-day after-hours virtual GP consultations. Healthpoint says Practice Plus is available weekdays until 10pm and weekends/public holidays 8am–8pm for enrolled patients as an extension of the regular medical centre team. Confirm current access, fees and suitability before relying on it.

Common mistakes that waste time or cause extra cost

• Using the contact form for emergencies: the official contact page says to call 111 for a medical emergency.
• Trying to book an appointment by non-urgent form: the contact page says to phone for appointments.
• Using online booking for a special or longer appointment: the enrolment pack says to phone reception for special, longer or double appointments.
• Leaving repeat prescriptions too late: repeat requests should not be treated like an emergency shortcut.
• Forgetting prescription phone details: when phoning the script line, prepare your name, doctor, contact number, date of birth, medicine, dose, frequency and pharmacy.
• Missing cancellation timing: the enrolment pack warns that late cancellation or non-attendance can incur a fee.
• Assuming first appointment can be booked online: the enrolment page says the first appointment cannot be booked online.
• Confusing after-hours routes: urgent care, Practice Plus, Healthline and 111 serve different situations.

Feedback, non-urgent enquiries and admin questions

Onslow Medical Centre provides a feedback form and a non-urgent contact form. Use these routes for non-urgent service feedback or general administrative enquiries. Do not use them for emergency symptoms, same-day clinical concerns, urgent prescription safety questions or appointment requests that need a quick response.

For appointments, phone 04 478 9999. For medical emergencies, call 111. For after-hours non-emergency advice, use Healthline or the after-hours routes described by the clinic.