Need The Palms Medical Centre in Palmerston North? Start here for the practical route: phone the clinic, understand GP and nurse-practitioner appointments, use the Acute Care Clinic correctly, request prescriptions through MyIndici, check fees, confirm enrolment, find X-ray and onsite services, plan parking and know what to do after hours.
This page is built around verified patient usefulness, clear next-step routing, mobile UX and entity clarity. It is not medical advice, and it is not the official clinic website. Confirm appointment availability, fees, enrolment, prescriptions, X-ray eligibility and urgent-care instructions directly with The Palms Medical Centre.
Emergency? In New Zealand, call 111 for life-threatening symptoms or ambulance, police or fire emergency help. For free non-emergency health advice when you are worried or unsure, call Healthline 0800 611 116.
What should you do first for The Palms Medical Centre?
Most people searching for a medical centre are trying to solve a next-step problem, not just read a directory entry. Use this route before scrolling through the full guide.
Call 111. Do not wait for MyIndici, email, a routine appointment or an online prescription request.
Phone 06 354 7737. The Palms lists an Acute Care Clinic for enrolled and other eligible patients.
Book ahead by phone. GP and Nurse Practitioner appointments are listed Monday to Friday 8.30am–5.30pm.
Use MyIndici if registered, or phone the clinic if the medicine, monitoring, blood test or urgency is unclear.
The Palms Medical Centre quick answer for Palmerston North patients
The Palms Medical Centre is a Palmerston North GP and medical centre at 445 Ferguson Street, Palmerston North 4410. The listed phone number is 06 354 7737, and the listed general enquiries email is admin@palmsmedical.co.nz.
Current public listings show opening hours as Monday to Friday 8am–5.30pm and Saturday 8am–5pm, with Sundays and public/statutory holidays closed. The clinic’s homepage also says after 5.30pm Monday to Friday and after 5pm Saturday, patients should phone 354 7737 for after-hours care.
The Palms has multiple onsite or nearby services, including GP and Nurse Practitioner appointments, an Acute Care Clinic, X-ray services, MedLab, Unichem Pharmacy, dental services and a cafe. This makes the site useful, but it also creates confusion: GP booking, pharmacy pickup, lab samples, X-ray referral and acute care are not the same thing.
Patient tools for acute care, appointments and prescriptions
These tools do not diagnose, suggest treatment or decide whether you need a medicine. They only help you choose a safer contact route: 111, Healthline, The Palms phone line, acute care, MyIndici, X-ray referral route or routine preparation.
Tool 1: next-step finder
Choose your situation. The result will show a practical contact route.
Your route will appear here
Select both fields. The tool will show general routing guidance only.
- Emergency symptoms should go to 111.
- Same-day urgent concerns should usually be phoned through.
- Routine online tasks may suit MyIndici if you are registered.
Tool 2: repeat prescription readiness checker
Use this before requesting a repeat prescription so you do not leave medicine planning too late.
Prescription guidance will appear here
The official price page says repeat script phone appointments are for repeat prescriptions only. If extra services are needed, a phone consultation may be required.
Tool 3: appointment preparation builder
Choose your appointment type. The checklist helps you ask reception the right question.
Your checklist will appear here
This helps reduce common mistakes such as using acute care for a routine issue, confusing X-ray with GP booking, requesting a repeat prescription when a consultation is needed, or arriving without eligibility information.
Opening hours, phone, email and contact route
The Palms Medical Centre’s current public hours are listed as Monday to Friday 8am–5.30pm and Saturday 8am–5pm. Healthpoint also lists the same weekday and Saturday opening pattern and says the clinic is closed on Sundays and statutory days.
The official contact page lists 06 354 7737 for phone contact and admin@palmsmedical.co.nz for general enquiries. For medical concerns that may need same-day action, phone is safer than email or waiting for a portal response.
How appointments work at The Palms Medical Centre
The clinic’s homepage says GP and Nurse Practitioner appointments are available Monday to Friday 8.30am–5.30pm. Routine appointments should be booked ahead by phoning the clinic or using the patient portal if you are registered and eligible.
The clinic also operates an Acute Care Clinic for eligible patients. This is important because “GP appointment” and “acute care” are not the same user need. Routine long-term care, medication reviews and forms may belong in booked GP or Nurse Practitioner appointments, while sudden or time-sensitive issues may need acute-care triage.
Check emergency risk first
Call 111 for severe or life-threatening symptoms. Do not wait for a GP appointment, MyIndici task or email reply.
Phone for same-day or uncertain concerns
If you feel unwell today, have sudden symptoms, need acute-care advice or are not sure which service fits, phone 06 354 7737.
Use routine booking for routine matters
Book regular GP or Nurse Practitioner appointments for stable follow-ups, long-term condition checks, planned reviews and non-urgent health concerns.
Ask for more time if there are multiple issues
The official prices page says if you have a number of issues, it is likely you require more time with your doctor, so ask for an extended consult.
Know whether your need is GP, nurse, pharmacy, lab or X-ray
The Palms is a large health centre with multiple services. Phone first if you are unsure whether your need belongs with the GP clinic, MedLab, Unichem Pharmacy, X-ray, dental or another onsite service.
Acute Care Clinic: what it is and what to confirm first
The Palms’ public information says the Acute Care Clinic is open for enrolled and other eligible patients from 8am–5.30pm Monday to Friday and 8am–5pm on Saturdays. The services page describes it as a walk-in Acute Care Clinic where patients are triaged to determine whether they are seen in acute care or receive a same-day or next-day provider appointment.
This is high-value information, but it should be used carefully. Acute care is not a substitute for 111 in an emergency. Waiting times can depend on current demand. Eligibility can matter. If you are not enrolled, are visiting from outside the area, or are unsure whether you qualify as an eligible patient, phone before going.
Acute care may fit when
- The issue is sudden or needs same-day guidance.
- You are eligible for the Acute Care Clinic pathway.
- You need triage to decide acute care vs same-day/next-day appointment.
- The problem is urgent but not clearly life-threatening.
Do not use acute care instead of 111 when
- Chest pain, severe breathing trouble or stroke signs are present.
- There is collapse, severe bleeding, major trauma or severe allergic reaction.
- A child, older person or high-risk patient appears seriously unwell.
- You feel it is unsafe to wait or travel by private vehicle.
MyIndici, online booking and repeat prescription tasks
The Palms Medical Centre links to the MyIndici patient portal. Healthpoint also lists online booking through MyIndici. The clinic’s public service description says scripts can be requested online through the patient portal and that e-prescriptions connect directly with a pharmacist.
Use the portal for suitable routine tasks only. If your medicine changed, symptoms changed, monitoring is due, a blood test is needed, a referral is needed, or you need a medical discussion, phone the clinic instead of treating the repeat request as a simple portal task.
Good uses for MyIndici
- Routine online booking where available.
- Repeat prescription requests that are prescription-only.
- Managing routine portal tasks when your account is active.
- Checking appointment or prescription pathways when suitable.
Phone instead when
- You have urgent, sudden or worsening symptoms.
- You need acute-care triage.
- You need blood test request, referral or medical discussion with the prescription.
- You are not enrolled, not registered or unsure which service fits.
- The question needs clinical judgement rather than a portal task.
Repeat prescriptions, e-prescriptions and when to book a consult
The official prices page says repeat script phone appointments are for repeat prescriptions only. It gives the repeat-script phone appointment fee as $33 with no CSC or $20 with CSC. It also says if you require additional services with your repeat prescription, such as a blood test request, referral, or discussion about medical concerns, you should book a phone consultation instead.
This is exactly where many users make mistakes. A repeat prescription is not the same as a medication review, a new symptom check, a referral request, a blood-test discussion or an urgent medicine problem. If the request is more than “same regular medication, no new concerns,” phone the clinic.
Before requesting a repeat
- Check how many days of medicine you have left.
- Confirm whether it is prescription-only or needs a medical discussion.
- Know your pharmacy preference, especially with e-prescriptions.
- Ask whether monitoring, blood pressure, blood tests or review is due.
- Phone if the medicine has changed or symptoms have changed.
Book or phone when
- You need a referral with the prescription.
- You need a blood-test request or results discussion.
- You have side effects, worsening symptoms or new concerns.
- You are requesting a medicine not taken regularly.
- You are unsure whether a simple repeat is safe.
Fees and cost questions patients should check first
Fees can change and may depend on age, enrolment, Community Services Card status, consultation type, telehealth, extended time, acute care, X-ray, procedures, material, dressings, immigration medicals and whether additional services are needed. Confirm directly before booking if cost matters.
The official prices page says fees are payable on the day of service, including phone consultations and prescription requests. It also says an administration fee of $5 per month may be added to outstanding balances, consultations are charged the same rate whether completed by phone or in person, materials and dressings can incur additional cost, and patients with a number of issues should ask for an extended consult.
Ask reception before booking
- Am I being charged as enrolled, casual, visitor or non-enrolled?
- Does my Community Services Card apply to this service?
- Is this GP, Nurse Practitioner, acute care, phone, extended, X-ray or procedure-related?
- Will materials, dressings, X-ray, immigration medicals, referrals or forms cost extra?
How to avoid avoidable costs
- Ask whether a normal appointment is enough or an extended consult is needed.
- Do not combine many issues into a short appointment without asking.
- Pay on the day where required.
- Use a repeat-script request only when no extra medical discussion is needed.
- Confirm X-ray and procedure charges before the service.
Enrolment, eligibility and what new patients should confirm
Recent public information from The Palms and THINK Hauora indicates that The Palms Medical Centre is taking new enrolments. However, the clinic’s homepage also contains older enrolment wording in places, so patients should confirm directly before preparing paperwork or assuming immediate acceptance.
The enrolment form states the application is provisional until accepted and approved by The Palms Medical Centre. It also notes that a previous medical centre may have 10 working days to transfer records, and you may be unable to make an initial appointment with your new GP until records are received. If you need regular medication, make sure you have enough supply during the transfer period.
Before trying to enrol
- Ask whether enrolment is open today.
- Prepare ID and eligibility documents.
- Ask how records transfer from your previous practice works.
- Ask when you can book your first GP or NP appointment.
- Check whether MyIndici access can be set up after enrolment.
Enrolment form points many people miss
- Enrolment is provisional until accepted and approved.
- Your previous practice may need time to transfer records.
- You may need enough medicine to cover the transfer period.
- Proof of eligibility may be required.
- Fees can differ if you are not enrolled or not yet fully processed.
X-ray, MedLab, pharmacy, dental and onsite service clarity
The Palms is more than a standard small GP office. The official services page lists MedLab, Unichem Pharmacy, Lumino The Dentist and The Palms Cafe as onsite facilities. The homepage also highlights X-ray services in Suite 2.
The X-ray information says X-ray services are available for patients with a referral from GPs, Nurse Practitioners or physiotherapists, and patients do not need to be enrolled at The Palms Medical Centre to access X-ray services. It lists ACC, POAC, Community Referred Radiology and private X-ray examinations. Confirm referral requirements, hours and charges before travelling.
GP clinic
Use The Palms for GP, Nurse Practitioner, acute care, repeat-prescription review, enrolment and general practice questions.
X-ray
Use X-ray only when you have the required referral. Confirm hours, charge type and whether the referral is accepted before attending.
MedLab
The services page says MedLab Central tests samples from referred patients and is located at the Dahlia Street end of the building.
Unichem Pharmacy
Use the pharmacy for dispensing, pickup and pharmacy stock questions. Use the medical centre for prescription authorisation and clinical review.
Dental and other onsite services
Lumino The Dentist and other onsite services have separate roles. Do not assume GP reception manages every onsite booking.
Emergency still means 111
Onsite services do not replace emergency services. Use 111 for life-threatening symptoms or unsafe situations.
After-hours care when The Palms Medical Centre is closed
The Palms homepage says that after 5.30pm Monday to Friday and after 5pm on Saturdays, patients should phone 354 7737 for after-hours care. The same public information says Sundays and public holidays are closed.
After-hours decisions depend on severity. If symptoms are severe or life-threatening, call 111. If you are worried or unsure and it is not clearly an emergency, call Healthline. If a physical assessment is needed and the clinic is closed, follow the clinic’s after-hours instructions and confirm the current route before travelling if possible.
Call 111 immediately
Use 111 for severe breathing trouble, chest pain, stroke signs, collapse, major injury, severe allergic reaction, uncontrolled bleeding, life-threatening mental health crisis or any situation that feels unsafe.
Call Healthline when unsure
Healthline is useful when the clinic is closed and you need free health advice but it is not clearly a 111 emergency.
Phone The Palms after-hours line
The official homepage says to phone 354 7737 for after-hours care after closing times. Confirm instructions through the phone route.
Plan routine care ahead
Routine repeats, forms, stable follow-ups, X-ray planning, non-urgent results and portal tasks should be planned before weekends and public holidays.
GP services, acute care, minor surgery and wellbeing support
The Palms Medical Centre’s public services information describes regular checkups, men’s health, women’s health, sexual health, mental health, maternity care, minor surgery, accident and emergency-style acute care, prescriptions, immunisations, X-ray and onsite facilities.
Healthpoint also lists wellbeing support in general practice, including Health Improvement Practitioners working in the practice Monday to Friday, as well as wheelchair access, child-friendly, LGBTQIA+ friendly, face-to-face, phone and online/virtual/app contact options.
GP and NP appointments
Best for routine care, long-term conditions, medication reviews, health checks and planned medical concerns.
Acute Care Clinic
Best for eligible patients with sudden or urgent concerns that need triage. Waiting times depend on current demand.
Minor surgery
The services page says minor surgical procedures are offered onsite. Ask about referral, assessment, fees and insurance before booking.
Immunisations
The clinic offers child and adult immunisations and vaccine clinics. Phone to confirm timing, eligibility and current vaccine availability.
Wellbeing support
Healthpoint describes mental wellbeing support in general practice, including Health Improvement Practitioner support.
Maternity and sexual health
Service information mentions maternity care, sexual health, women’s health and men’s health. Ask reception which appointment type applies.
The Palms Medical Centre vs X-ray, MedLab, pharmacy, dentist and emergency care
This is a major bounce-reduction point. Users searching “The Palms Medical Centre” may be looking for the GP clinic, Acute Care Clinic, X-ray, MedLab, pharmacy, dental care, prescriptions, enrolment or after-hours help. These are related but not identical.
Medical centre
Use for GP and Nurse Practitioner appointments, acute care triage, enrolment, prescriptions and general practice questions.
X-ray
Use when you have an accepted referral from a GP, Nurse Practitioner or physiotherapist. Confirm X-ray charges and hours.
MedLab
Use for lab sample collection and testing processes when you have appropriate referral or instruction.
Unichem Pharmacy
Use for dispensing, prescription pickup and pharmacy product questions. Use the clinic for authorisation or medical review.
Dental and cafe
These onsite services are convenient, but they are not GP appointments. Contact the specific provider when needed.
Emergency care
Use 111 for life-threatening symptoms. Do not use a routine GP, X-ray or pharmacy route for emergencies.
What to say when you phone The Palms
Reception and patient-support staff can route you better when your request is clear. Use short, practical wording and say whether the problem is routine, acute, prescription-only, X-ray-related or a different onsite service.
Same-day acute concern
“I feel unwell today. Symptoms started [time/day]. They are getting better/worse. Is Acute Care Clinic appropriate?”
Routine appointment
“I need a routine GP or Nurse Practitioner appointment for [reason]. Is the next available time suitable?”
Multiple issues
“I have several concerns. Should I book an extended consult instead of a standard appointment?”
Repeat prescription
“I need a repeat prescription only / I also need a blood test, referral or medical discussion. Which booking should I use?”
X-ray
“I have a referral for X-ray. Can you confirm the current hours, charges and whether I need to be enrolled?”
New patient
“Are you still taking enrolments today, and what documents should I bring or upload?”
Patient checklist before you call, book or attend
A simple checklist prevents repeat calls and missed information. Prepare before phoning, especially if you are booking for a child, older whānau member, visitor, employee health need, X-ray, prescription or acute-care concern.
Before calling
- Write the main reason in one short sentence.
- Note when symptoms started and whether they are sudden, severe or worsening.
- Have medicine names, allergies and key conditions ready.
- Know whether the issue is GP, NP, acute care, X-ray, pharmacy, lab, prescription or admin related.
- Have your NHI number ready if available.
Before visiting
- Confirm appointment time, service type and fee.
- Bring ID and Community Services Card if relevant.
- Bring referral forms for X-ray or lab services.
- Bring medicine details and pharmacy preference for prescriptions.
- Check parking signage and allow time to find the correct onsite service.
Common mistakes that cause delays or wrong contact routes
- Using routine booking for emergency symptoms: call 111 for life-threatening symptoms.
- Assuming all services are the GP clinic: X-ray, MedLab, Unichem Pharmacy, dental and cafe are separate service routes.
- Requesting a repeat script when you need a medical discussion: the official price page says repeat script phone appointments are for repeat prescriptions only.
- Combining many issues into one standard appointment: ask for an extended consult if several problems need discussion.
- Forgetting same-day acute-care eligibility: acute care is listed for enrolled and other eligible patients, so phone first if unsure.
- Ignoring public holidays and Sundays: public listings say Sundays and statutory/public holidays are closed.
- Publishing old opening-hour snippets: The Palms site contains older mixed wording in places, so use current official and Healthpoint wording and confirm directly.
- Not planning prescriptions early: request before you run out, especially before weekends and public holidays.
Address, parking and map for The Palms Medical Centre
The Palms Medical Centre is at 445 Ferguson Street, Palmerston North 4410. Healthpoint lists free onsite parking. The building contains multiple services, so allow time to park, find the correct entrance or suite, and check in with the correct provider.
If you are attending X-ray, MedLab, the pharmacy, dental, acute care or a GP appointment, check which part of the building you need before you arrive.
Nearby Manawatū and New Zealand medical centre guides
If The Palms Medical Centre is not the right clinic for your enrolment, location, appointment timing or urgent-care need, these related guides can help you continue your search without starting over.
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Open guideThe Palms Medical Centre frequently asked questions
What is The Palms Medical Centre’s phone number?
The listed phone number is 06 354 7737. Use phone for appointments, acute care questions, after-hours instructions, fees, enrolment, prescriptions and service-routing questions.
Where is The Palms Medical Centre located?
The Palms Medical Centre is located at 445 Ferguson Street, Palmerston North 4410, New Zealand.
What are The Palms Medical Centre opening hours?
Current public listings show Monday to Friday 8am–5.30pm and Saturday 8am–5pm. Sundays and statutory/public holidays are closed. Confirm directly before travelling around holidays or if the timing is close to closing.
Does The Palms Medical Centre have an Acute Care Clinic?
Yes. The clinic’s public information says the Acute Care Clinic is open for enrolled and other eligible patients, with triage to determine whether the patient is seen in acute care or receives a same-day or next-day provider appointment. Call 111 for emergencies.
How do I book an appointment at The Palms Medical Centre?
Phone 06 354 7737 for appointments, or use MyIndici if you are registered and eligible. Phone is safer for urgent, acute, complex or unclear concerns.
Can I request repeat prescriptions online?
The clinic says scripts can be requested online through MyIndici. However, the official prices page says repeat script phone appointments are for repeat prescriptions only, and additional services such as blood test requests, referrals or medical discussions need a phone consultation.
Does The Palms have onsite X-ray?
Yes. Public information says X-ray services are available for patients with a referral from GPs, Nurse Practitioners or physiotherapists, and patients do not need to be enrolled at The Palms Medical Centre to access X-ray services. Confirm current hours, referral requirements and charges before attending.
Is The Palms Medical Centre accepting new patients?
Recent public information says The Palms is taking new enrolments, and THINK Hauora lists enrolling patients as yes. Because enrolment can change and the clinic website has older mixed wording, confirm directly before preparing paperwork.
What should I do if The Palms Medical Centre is closed?
For emergencies in New Zealand, call 111. For non-emergency health advice when worried or unsure, call Healthline on 0800 611 116. The clinic’s homepage says after closing times patients should phone 354 7737 for after-hours care.
Is this the official The Palms Medical Centre website?
No. This is an independent patient information guide. For appointments, fees, prescriptions, enrolment, clinical advice and urgent instructions, use the official clinic website or phone the clinic directly.
Sources, accuracy note and independent-guide disclaimer
This guide summarises public information from The Palms Medical Centre’s official website, Healthpoint, THINK Hauora and official New Zealand health sources. It is written to improve patient usefulness, next-step clarity, mobile readability and entity clarity. Clinic information can change.
Independent guide: Medical Centre NZ is not The Palms Medical Centre. This page does not provide medical advice, diagnosis or treatment. Always confirm current appointment availability, fees, enrolment rules, public-holiday closures, prescription rules, X-ray requirements and urgent-care instructions directly with the clinic.
- Official The Palms Medical Centre website
- Official contact page
- Official services page
- Official price list page
- Official breaking news and enrolment updates
- Healthpoint listing for The Palms Medical Centre
- THINK Hauora listing for The Palms Medical Centre
- Healthline — Health New Zealand
- 111 emergency service — New Zealand Government
Last reviewed: 1 June 2026. Review again before publishing future edits, especially fees, enrolment status, holiday closures, acute-care eligibility, X-ray hours, after-hours instructions and prescription wording.
Final recommendation
For routine GP or Nurse Practitioner care, phone The Palms Medical Centre or use MyIndici if you are registered and eligible. For same-day urgent concerns, phone and ask about the correct acute-care route. For X-ray, lab, pharmacy or dental questions, make sure you are contacting the correct onsite provider. For emergency symptoms in New Zealand, call 111 immediately.